Legal
Addie Property Privacy Policy
Privacy policy for the Addie Property platform.
Contents
1. About this Privacy Policy
2. Summary of our privacy practices
3. Definitions
4. Collection notices and privacy by design
5. Personal information we collect
6. How we collect personal information
7. Why we collect, use and disclose personal information
8. Enquiries, leads and advertiser communications
9. Rental application, inspection and tenant data
10. Property information, listings, public records and professional profiles
11. AI, personalisation, profiling and automated decision-making
12. Cookies, tracking, analytics and targeted advertising
13. Direct marketing and communications preferences
14. Who we disclose personal information to
15. Overseas disclosure, storage and processors
16. Security and how we hold personal information
17. Data breaches
18. Retention, deletion and de-identification
19. Access, correction, deletion and privacy choices
20. Anonymity and pseudonymity
21. Children and young people
22. Job applicants, contractors and suppliers
23. Third-party websites and services
24. Changes to this Privacy Policy
25. Privacy complaints and contact
Schedule 1 - Personal information collection table
Schedule 2 - Rental application and tenant data controls
Schedule 3 - AI, personalisation and automated decision-making notice
Schedule 4 - Cookie and tracking summary
Schedule 5 - Identity, government identifier, credit and verification handling
1. About this Privacy Policy
1.1 Who operates Addie Property
The Addie Property platform is operated by Proprietas Labs Pty Ltd ACN 697 946 562 ABN 14697946562, trading as Addie Property.
In this Privacy Policy, Addie Property, Addie, we, us and our mean Proprietas Labs Pty Ltd, trading as Addie Property, and where applicable its related bodies corporate, officers, employees, contractors, service providers and authorised representatives.
1.2 What this Privacy Policy covers
This Privacy Policy explains how we collect, use, disclose, hold, secure, retain, delete and otherwise handle personal information when you access or use www.addie.house and any related websites, subdomains, mobile sites, mobile applications, APIs, widgets, data feeds, property search tools, artificial intelligence features, alerts, reports, maps, dashboards, communication tools, advertiser tools and other products or services made available by or on behalf of Addie Property. Together, these are referred to as the Platform.
This Privacy Policy applies to property seekers, buyers, renters, tenants, prospective tenants, vendors, landlords, owners, agents, agencies, developers, property managers, advertisers, business customers, authorised users, data feed providers, integration partners, suppliers, job applicants and other people who interact with us or the Platform.
1.3 Relationship with other Addie Property documents
This Privacy Policy operates together with the Addie Property Terms of Use, Agent / Advertiser Terms, Cookie and Tracking Notice, product-specific terms, collection notices, consent forms and any privacy notices displayed when you use a specific product or feature.
If there is an inconsistency between this Privacy Policy and another Addie Property document about how we handle personal information, this Privacy Policy prevails to the extent of the inconsistency unless the other document expressly states that it overrides this Privacy Policy for a specific product, feature or data collection.
1.4 Australian privacy law
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, where those laws apply to us. Depending on the product, location and context, we may also be subject to spam, surveillance, tenancy, consumer, credit, anti-money laundering, real estate and data protection laws.
1.5 Product coverage
Not every feature described in this Privacy Policy will necessarily be available at launch or available to every user. This Privacy Policy covers current features and future features that may be made available through the Platform. Where a feature involves materially different privacy handling, we may provide a separate collection notice or product notice.
1.6 Availability and accessible formats
We intend to make this Privacy Policy available free of charge on the Platform. You may contact us if you need a copy in another reasonably available format.
2. Summary of our privacy practices
This summary is intended to help you understand the main points. The detailed clauses that follow govern how we handle personal information.
We collect personal information you provide directly, including account details, contact details, enquiries, listing contributions, saved preferences, rental application information, advertiser account details and support communications.
We collect information from your use of the Platform, including searches, viewed properties, saved properties, alerts, device information, IP address, location signals, cookie data, clicks, interactions, preferences, lead interactions and use of AI Features.
We collect information from others, including agents, agencies, property managers, landlords, vendors, developers, data providers, public records, identity verification providers, payment processors, analytics providers, advertising partners, social login providers and integration partners.
We use personal information to provide and improve the Platform, including accounts, property search, alerts, enquiries, listings, rental workflows, advertiser products, payment, support, security, fraud prevention, personalisation, AI Features, analytics and legal compliance.
We disclose enquiry information to relevant recipients. If you send an enquiry, request an appraisal, book an inspection or submit an application, we disclose relevant information to the agent, agency, property manager, landlord, developer, advertiser or service provider needed to respond to that request.
We use personalisation and AI. We may use searches, viewed properties, saved properties, enquiries, location signals, account information, public records and third-party data to personalise content, recommend properties, produce insights, detect fraud, improve search and operate AI Features.
Rental application data is treated more cautiously. It may include identity, financial, employment, address, reference, occupant and pet information. We use and disclose it for the relevant rental process, verification, security, compliance and support purposes unless you consent to another use or another lawful basis applies.
Marketing is controllable. We may send marketing where permitted by law. You can opt out of marketing communications, but we may still send service, account, security, transactional, enquiry, billing and legal messages.
We may use overseas service providers. We may store or process information in Australia and overseas through cloud, analytics, AI, communication, support, security, advertising and other providers.
You can contact us about access, correction, deletion and complaints at hello@addie.house. We may need to verify your identity before actioning a request.
3. Definitions
In this Privacy Policy:
Account: means an account, profile, dashboard, login or other access credential used to access the Platform.
Advertiser: means a person or organisation that submits, publishes, promotes, manages or authorises a listing, advertisement, profile, campaign, data feed, enquiry product or other property-related service on or through the Platform.
AI Features: means artificial intelligence, machine learning, algorithmic, automated, generative or assisted features made available through the Platform.
Enquiry: means a message, lead, request, inspection booking, call request, application, expression of interest, saved-property action or other communication submitted through the Platform.
Personal information: has the meaning given in the Privacy Act 1988 (Cth). In general terms, it means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Property Information: means information relating to a property, listing, agent, suburb, school, demographic profile, market, sale, lease, price, rental estimate, value estimate, yield estimate, development, planning matter, zoning matter, risk matter or comparable property.
Sensitive information: has the meaning given in the Privacy Act 1988 (Cth), and may include health information, biometric information, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record and other protected categories.
Tenant Application Data: means personal information, documents, checks, references, application data, inspection registration data and other information collected, received or handled in connection with a residential rental inspection, application, shortlisting, tenancy assessment, tenant screening, tenancy database check or rental workflow.
4. Collection notices and privacy by design
4.1 Collection notices
This Privacy Policy describes our general information-handling practices. For some features, we may also provide point-of-collection notices, consent prompts, product notices or just-in-time notices explaining specific collection, use, disclosure, retention or opt-out details.
A collection notice may appear when you create an Account, submit an Enquiry, book an inspection, lodge a rental application, upload documents, use an AI Feature, register as an advertiser, use an advertiser dashboard, provide payment details or use another specific feature.
4.2 Privacy by design and minimisation
We intend to take reasonable steps to limit personal information collection to what is reasonably necessary for the relevant product, feature, transaction, security, support, compliance or business purpose. Where practical, optional fields should be identifiable and you may choose not to provide optional information.
4.3 Consequences of not providing information
You can choose not to provide personal information. However, if we need the information to provide a feature or comply with law, we may not be able to create an Account, send an Enquiry, book an inspection, process a rental application, verify identity, provide advertiser products, process payment, respond to a request or provide support.
4.4 Information about other people
If you provide personal information about another person, such as a co-applicant, household member, occupant, referee, emergency contact, vendor, landlord, tenant, owner, employee, contractor, authorised user or professional adviser, you must have authority or consent to do so and, where required, make them aware of this Privacy Policy and any relevant collection notice.
5. Personal information we collect
The personal information we collect depends on how you interact with us, the features you use, your relationship with Addie Property and the choices you make. We may collect the categories below.
5.1 Contact, account and identity information
name, email address, phone number, postal address, suburb, state and country;
username, password, account identifiers, profile information, saved settings and communication preferences;
date of birth or age range where needed for age, identity, rental, access, compliance or verification purposes;
identity verification information, such as document type, document number, issuing authority, expiry date, verification outcome, liveness checks or verification metadata where a feature requires identity verification;
social login identifiers and profile information if you choose to sign in using a social account;
business contact details, job title, employer, agency, office, licence number, ABN, ACN, billing details, authorised user status and professional profile details.
5.2 Property journey and preference information
property searches, search filters, viewed properties, saved properties, hidden properties, alerts, shortlist activity, favourite properties, inspection plans and property notes;
property interests, preferred suburbs, property types, price ranges, rent ranges, budget information, buying, renting, selling or investing intentions, timing, preferred features and other property preferences;
engagement with listings, agents, agencies, developers, property managers, tools, calculators, reports, AI Features, alerts, emails, push notifications and Platform content;
inferences we may draw about your property journey, such as whether you appear to be renting, buying, selling, investing, researching finance, comparing suburbs, seeking an agent or preparing to move.
5.3 Enquiries, messages and communications
information in enquiry forms, inspection bookings, appraisal requests, call-back requests, application forms, messages, chat interactions and support requests;
communications between you and Addie Property, including email, phone, SMS, chat, video, support tickets and feedback;
communications routed through the Platform between you and agents, agencies, property managers, landlords, developers, advertisers or service providers;
call metadata, message metadata, delivery status, open rates, click-through data, call duration, routing information and, where notified and lawful, call recordings or transcripts.
5.4 Rental application, inspection and tenant information
name, contact details, date of birth and current address;
address history, rental history, landlord or agent references, personal references and emergency contacts;
employment details, income information, proof of income, bank statements, savings or affordability information where required for a rental application;
identity documents or verification results where reasonably necessary for a specific rental, identity verification, fraud prevention or compliance purpose;
details about proposed occupants, pets, move-in date, preferred lease terms and application status;
inspection attendance, inspection registration data, shortlisting data, application decisions and communication history;
tenant database check information, background check information, verification results, reference results or credit-related information where a product uses those features and the handling is lawful.
5.5 Listing, advertiser and business customer information
agent, agency, property manager, developer, vendor, landlord, owner, office, franchise, project marketer, advertiser and business customer details;
licence numbers, ABN, ACN, office address, billing contacts, authorised contacts, account administrators, technical contacts, API contacts and support contacts;
listing content, property authority, agency agreements, approval status, moderation notes, listing performance, lead performance, campaign information, payment information and product usage;
professional profile details, photographs, biographies, ratings, reviews, response history and reputation-related information where features are available;
commercial credit, billing, direct debit, payment, overdue account and collection information for business customers where relevant.
5.6 Website, device, usage and analytics information
IP address, browser type, operating system, device type, device identifiers, mobile advertising identifiers, app identifiers, language settings and time zone;
pages viewed, links clicked, searches run, forms started or submitted, downloads, scroll activity, cursor movement, session replay information where used, login activity and account activity;
cookie identifiers, pixel identifiers, web beacons, tracking URLs, measurement tags, analytics events, advertising identifiers and similar technologies;
approximate location derived from IP address and, where enabled, device-level location or GPS information.
5.7 AI interaction information
prompts, questions, files, images, feedback, corrections and instructions you submit to AI Features;
AI Outputs generated for you, including summaries, recommendations, rankings, explanations, descriptions, classifications, extracted property attributes and estimates;
metadata about AI interactions, such as time, feature used, model or system version, account identifier, safety flags, feedback, moderation results and performance information.
5.8 Sensitive information
We do not generally seek sensitive information unless it is reasonably necessary for a specific product or function, you consent where required, or the law permits or requires it.
Sensitive information may arise in rental applications, identity verification, fraud prevention, accessibility support, complaints, job applications or communications you choose to send us.
We do not intend to collect biometric information unless a specific identity verification, security or fraud-prevention feature requires it and we give an appropriate collection notice or obtain consent where required.
5.9 Government-related identifiers
We may collect government-related identifiers or document details such as driver licence, passport, Medicare, concession card, tax, ABN, ACN, professional licence or, where specifically justified, visa or residency information, where lawful and reasonably necessary for identity verification, rental workflows, advertiser verification, payment, tax, compliance, fraud prevention or legal purposes.
We do not use government-related identifiers as our own Account identifiers unless permitted by law.
6. How we collect personal information
6.1 Directly from you
We collect personal information directly from you when you create an Account, browse the Platform, save searches, create alerts, submit enquiries, book inspections, send messages, complete forms, submit rental applications, upload documents, use AI Features, contact support, participate in surveys, respond to promotions, leave reviews, register as an advertiser, place an order, use an advertiser dashboard, provide payment details or otherwise communicate with us.
6.2 Automatically through the Platform
We collect information automatically when you use the Platform, including through cookies, pixels, tags, device identifiers, server logs, analytics tools, advertising technologies, fraud detection tools, security logs, AI telemetry, performance monitoring and similar technologies.
If we use session replay, screen analytics or similar tools, we aim to configure them to reduce capture of sensitive fields where practical, including passwords, full payment card details, identity document numbers and uploaded tenant documents. These tools may still collect interaction data such as clicks, scrolling, cursor movement, form interaction, errors and page performance.
6.3 From agents, advertisers and other users
We may collect personal information from agents, agencies, property managers, developers, landlords, vendors, owners, advertisers, authorised users, data feed providers, integration partners and other users. This may include listing information, agency contact information, enquiry handling information, inspection attendance, rental application status, property authority and feedback or complaint information.
6.4 From public sources and third parties
We may collect personal information from public records, government records, property records, land title information, planning information, publicly available websites, social media where lawful, data providers, identity verification providers, credit or payment providers, tenant database providers, background check providers, analytics providers, advertising partners, CRM providers, support providers, referral partners, service providers and integration partners.
6.5 From related bodies corporate, business partners and service providers
If Addie Property operates through related bodies corporate or uses service providers and business partners, we may receive personal information from those entities where necessary to provide, support, secure, improve, market or manage the Platform and related services.
7. Why we collect, use and disclose personal information
We collect, use and disclose personal information for the purposes below and related purposes that a person would reasonably expect, or where required or permitted by law.
7.1 Providing and operating the Platform
create, manage and secure Accounts;
provide property search, maps, saved searches, alerts, recommendations, dashboards, reports, AI Features and communications tools;
receive, display, manage, syndicate, moderate and archive listings and related property information;
process enquiries, inspection bookings, appraisal requests, call requests, rental applications, messages and support requests;
provide advertiser products, agency profiles, campaigns, lead products, reporting, dashboards, APIs, data feeds and integrations;
process payments, invoices, billing, refunds, credits, debt collection, direct debit and credit assessment for business customers.
7.2 Personalisation, recommendations and property discovery
personalise search results, content, alerts, recommendations, notifications, property suggestions and Platform layout;
infer property preferences, journey stage, likely property interests, search intent and relevant next steps;
suggest properties, agents, agencies, suburbs, tools, articles, alerts, reports or services that may be relevant to you;
tailor advertising and marketing on the Platform and, where permitted, on third-party websites, apps and platforms.
7.3 Enquiries, leads and advertiser communications
send your enquiry, contact details and related information to the relevant agent, agency, property manager, landlord, vendor, developer, advertiser or service provider;
help the recipient respond to your request, arrange inspections, answer questions, provide property information, assess applications or progress transactions;
monitor enquiry quality, reduce spam and fraud, detect fake enquiries, manage disputes and improve response processes;
provide advertisers with reporting, analytics, attribution and performance information, subject to this Privacy Policy and applicable law.
7.4 Rental application, inspection and tenant workflows
support inspection registration, rental application submission, shortlisting, property manager review, tenant verification, reference checking, document upload, tenant screening and tenancy administration;
share rental application information with the relevant agent, property manager, landlord, owner, verification provider, tenant database provider, background check provider or other service provider required for the relevant rental process;
detect fraud, verify identity, support security, manage disputes, comply with tenancy laws and respond to complaints or regulator requests;
recommend similar rental properties or notify you of related rental options, where permitted and subject to your communication preferences.
7.5 AI Features, analytics and product improvement
operate, secure, test, monitor, improve and develop AI Features;
generate property summaries, recommendations, classifications, search results, insights, content suggestions, moderation flags, data quality checks and fraud signals;
improve data quality, ranking, search relevance, user experience, listing quality, advertiser tools and Platform performance;
create aggregated, anonymised or de-identified analytics, benchmarks, research, reports and product insights.
7.6 Safety, security, fraud prevention and compliance
verify identity, account eligibility, advertiser authority, licence details and access permissions;
detect and prevent fraud, scams, spam, fake enquiries, fake reviews, scraping, cyber threats, unauthorised access, platform manipulation and misuse;
investigate suspected breaches of our Terms of Use, Agent / Advertiser Terms, policies or applicable law;
protect users, property owners, tenants, advertisers, Addie Property, the Platform, systems and data;
respond to law enforcement, regulators, courts, tribunals, government agencies, rights holders, complaints and legal claims.
7.7 Marketing, research and business operations
send newsletters, alerts, product updates, surveys, promotions, offers and marketing communications where permitted by law;
conduct research, feedback, usability testing, focus groups, competitions, promotions and market analysis;
measure campaign performance, advertising effectiveness, product usage, engagement, conversion and attribution;
manage supplier, partner, agency, advertiser, developer, property manager and customer relationships;
support corporate transactions, restructuring, financing, due diligence, sale of business, mergers, acquisitions, insurance, audit, accounting and professional advice.
8. Enquiries, leads and advertiser communications
8.1 Information disclosed when you submit an enquiry
When you submit an Enquiry, inspection booking, appraisal request, call-back request, message, application or similar request through the Platform, we may disclose information to the relevant recipient so they can respond. The recipient may be an agent, agency, property manager, landlord, vendor, developer, advertiser, service provider or other person connected with the property or service.
The information disclosed may include your name, phone number, email address, message, property interest, Account information, inspection details, application details, preferred contact time, search context, listing engagement, previous interactions with the relevant listing or advertiser, and other information reasonably needed to respond to the request.
8.2 Engagement insights and lead quality information
Where a product or collection notice discloses it, we may provide advertisers with engagement or lead quality information, such as whether you viewed a listing, saved a listing, clicked through an email, opened a message, engaged with similar properties, requested an appraisal, or appear to be at a particular stage of a property journey. We use this information to help advertisers respond more effectively and to improve Platform products.
We will not present engagement or AI-derived insights as a guarantee about you, your intentions, your financial position, your suitability for a property, or the likely outcome of a transaction.
8.3 Advertiser restrictions
Advertisers receiving personal information through the Platform are required under the Agent / Advertiser Terms to use Enquiry data only for the relevant enquiry, property, service or transaction unless separate consent or another lawful basis applies. They must not treat a single property enquiry as consent to unrelated marketing, and they must not sell, transfer, pool, enrich, scrape or misuse Enquiry data.
8.4 Communications after disclosure
After we disclose your information to a third-party recipient, that recipient may handle your personal information under its own privacy policy and legal obligations. We require advertisers to comply with privacy and spam laws, but we are not responsible for independent privacy practices of third parties except to the extent required by law or agreed in writing.
9. Rental application, inspection and tenant data
9.1 Higher-sensitivity handling
Rental application, tenant screening, inspection registration and related rental workflow data can be more sensitive than ordinary property search data. It may include identity documents, address history, employment information, income information, references, household details and other personal information relevant to a rental application.
We aim to collect only what is reasonably necessary for the relevant rental, inspection, application, tenancy administration, fraud prevention, compliance, security or support purpose. Product-specific collection notices may provide more detail.
9.2 How rental application data is used
to create, store and submit rental applications or renter profiles;
to send applications to the relevant property manager, agent, landlord or owner;
to verify identity, references, rental history, employment or information supplied in an application where the feature provides this functionality;
to help agents or property managers assess, shortlist, progress, respond to or administer rental applications;
to detect fraud, prevent misuse, maintain security, resolve disputes and comply with law;
to support you in managing applications, inspections and related communications.
9.3 How rental application data is disclosed
We may disclose rental application and inspection information to the relevant agent, agency, property manager, landlord, owner, verification provider, tenant database provider, background check provider, identity verification provider, payment processor, support provider, legal adviser, regulator or other service provider reasonably required for the relevant rental workflow.
If we offer utility connection, moving, insurance, bond, payment, tenant-check, rent-payment or related partner services, we will share rental application information with those partners only where you request the service, consent, or another lawful basis applies.
9.4 Restricted collection and use
Advertisers and property managers must not use Addie Property to collect more Tenant Application Data than is reasonably necessary for the relevant rental process. Unless lawful, necessary and expressly permitted by the relevant feature, they must not require social media account access, passwords, unnecessary identity documents, excessive financial information, protected attributes unrelated to tenancy assessment, biometric information, unrelated household member information, or unrelated marketing consents.
Unless specifically justified by the relevant rental workflow, collection notice or law, rental workflows should not request gender, student status, bankruptcy status, retirement status, current property ownership, details of applications for other properties, bond or rent assistance status, citizenship status, visa expiry, excessive vehicle details, excessive emergency contact details or other information that is not reasonably necessary for the relevant stage of the rental process.
9.5 Tenant screening, databases and credit-related checks
If a product uses tenant databases, background checks, credit-related checks, affordability checks, identity verification or reference checks, we will handle the relevant information only where lawful and reasonably necessary for the rental process, security, fraud prevention or compliance. A separate product notice, collection notice or consent may apply.
We do not intend to use rental application data for unrelated advertising, unrelated marketing, unrelated profiling or unrelated data enrichment unless you consent or another lawful basis applies.
9.6 Rental application retention
Unless a product notice states a different retention period, our intended standard is to retain rental application information only for as long as reasonably required for the application, support, security, compliance, record-keeping and dispute purposes. We generally aim to delete or de-identify identity documents used for rental application verification within 60 days after verification or the relevant application process, unless we are required or permitted to retain them for longer.
If a renter profile or rental application account has not been used for an extended period, we may delete or de-identify detailed rental application information while retaining limited account or contact information needed for account administration, legal compliance, suppression lists, security, audit or dispute purposes.
10. Property information, listings, public records and professional profiles
10.1 Property-related data may include personal information
Property Information, listings, historical listings, ownership records, public records, agent profiles, vendor or landlord information, tenant information, property photographs, floorplans, videos, inspection details and communications may include personal information. We handle that personal information in accordance with this Privacy Policy and applicable law.
10.2 Public listings and business contact details
If you are an agent, agency, property manager, developer, advertiser, business customer or other professional using the Platform, we may publish business contact information, profile information, listing attribution, office details, licence details, agent names, photographs, biographies, ratings, reviews, response information and other professional information associated with your listings, profile or advertiser products.
10.3 Historical listings and sold data
We may retain, display, analyse and use historical listing information and related property data after a property is sold, leased, withdrawn, expired or removed. This may support property history, market insights, comparable property information, user search, analytics, price estimates, rent estimates, suburb trends, fraud prevention, compliance, dispute management, product improvement and AI Features.
We may remove or suppress personal information from historical records where required by law or where we consider it appropriate, but removal of an active listing does not necessarily require deletion of historical property records, de-identified data, aggregated data, audit logs, backup records or data retained for legal, compliance, security or legitimate business purposes.
10.4 Corrections to property-related information
If you believe property-related personal information about you is inaccurate, out of date, incomplete, irrelevant, misleading, unsafe to publish or unlawfully published, you may contact us. We may correct, label, suppress, remove, retain or otherwise manage the information depending on the source, legal position, data integrity and Platform purpose.
11. AI, personalisation, profiling and automated decision-making
11.1 AI and personalisation
We may use AI Features, algorithms, machine learning, ranking systems and automated tools to personalise the Platform, recommend properties, recommend agents or services, sort content, improve search, generate summaries, detect fraud, classify listings, moderate content, support customer service, enhance data quality, develop analytics and improve the Platform.
Personalisation may use information such as searches, viewed properties, saved properties, alerts, location signals, enquiries, account information, property preferences, engagement with emails or notifications, public or third-party data, and inferences about your property journey.
11.2 Inferences and audience segments
We may infer interests, preferences or behavioural segments from your activity. For example, we may infer whether you appear to be researching suburbs, actively renting, preparing to buy, interested in selling, seeking finance, looking for an agent, or interested in particular property types. These inferences help us provide relevant content, alerts, recommendations, advertising, analytics and Platform features.
11.3 Automated decisions and significant effects
We may use automated systems to support decisions or actions, including fraud detection, security restrictions, anti-scraping controls, spam filtering, enquiry filtering, listing moderation, advertiser verification, ranking, recommendations, audience segmentation and personalisation.
We do not intend to use solely automated systems to make final decisions about whether a person may rent, buy, sell, finance or insure a property. Rental application decisions are made by the relevant agent, property manager, landlord or owner, not by Addie Property, unless a specific product notice states otherwise.
From 10 December 2026, additional Privacy Act transparency obligations are scheduled to apply to APP entities that arrange for computer programs to use personal information to make, or substantially assist in making, decisions that could reasonably be expected to significantly affect a person's rights or interests. Where those obligations apply to us, we will describe the relevant kinds of personal information and kinds of decisions in this Privacy Policy or a product-specific notice.
11.4 AI model providers and training
We may use third-party AI, cloud and infrastructure providers to operate AI Features. We seek to use contractual, technical and organisational controls appropriate to the sensitivity of the information and the feature involved.
For non-public personal information, private enquiries, rental application information and non-public account information, our default position is that we do not permit third-party foundation model providers to use that information for their independent model training unless this is disclosed in this Privacy Policy or a product notice, permitted by law, authorised by the relevant individual, or governed by separate written terms.
Subject to this Privacy Policy and applicable law, we may use public listing content, de-identified information, aggregated information, interaction metadata, feedback and evaluation data to operate, secure, test, monitor, improve and develop the Platform and AI Features.
11.5 Human review and complaints
If automated systems materially affect your access to the Platform or a significant Platform feature, you may contact us to request review or further information. We may need to verify your identity and investigate the relevant system activity before responding.
12. Cookies, tracking, analytics and targeted advertising
12.1 Technologies we use
We may use cookies, pixels, tags, web beacons, tracking URLs, JavaScript, SDKs, device identifiers, advertising identifiers, server logs, session replay tools, analytics tools, fraud detection tools, measurement software and similar technologies.
12.2 Why we use them
operate and secure the Platform;
remember settings, preferences and login sessions;
measure traffic, usage, performance, errors and conversion;
understand how users interact with listings, alerts, reports, tools and ads;
personalise search results, recommendations, content and notifications;
detect fraud, spam, scraping, bots, suspicious activity and security threats;
deliver, personalise and measure advertising on the Platform and, where permitted, on third-party websites, apps and platforms.
12.3 Targeted advertising and third-party platforms
We may use Platform activity, cookie identifiers, device identifiers, hashed contact information, audience segments, viewed properties, search preferences and similar information to deliver or measure relevant advertising. We may disclose limited information to advertising, analytics and social media partners for those purposes.
We do not sell personal information as a standalone contact list. However, targeted advertising, analytics and measurement activities may involve disclosing limited identifiers, event data or audience information to third-party partners to help deliver, measure or limit advertising, subject to this Privacy Policy, applicable law and available privacy choices.
Advertising, analytics and social media partners may combine information received from us with information they hold from other sources, subject to their own privacy policies and settings.
Opting out of targeted advertising does not necessarily stop all advertising. It generally means that ads may be less personalised or less relevant.
12.4 Managing cookies and tracking
You can manage some cookies and tracking technologies through browser settings, device settings, app settings, advertising industry opt-out tools and Platform privacy settings where available. Blocking cookies may affect Platform functionality, including login, saved searches, alerts, analytics, fraud prevention and personalisation.
A separate Cookie and Tracking Notice may provide more detail about cookies, tracking technologies, third-party partners and available controls.
13. Direct marketing and communications preferences
13.1 Service and transactional messages
We may send service, transactional, account, security, legal, billing, enquiry, inspection, application, support and operational messages. These messages are not usually marketing and may continue even if you opt out of marketing.
13.2 Marketing messages
We may send marketing messages about Addie Property products, services, listings, alerts, tools, insights, promotions, events, surveys, partner offers and related property services where permitted by law.
Commercial electronic messages will include sender identification and an unsubscribe facility where required. We will action unsubscribe requests within the period required by law, generally within 5 business days for commercial electronic messages covered by the Spam Act.
13.3 Separate consent for unrelated marketing by advertisers
Submitting a property enquiry, inspection registration, rental application or appraisal request does not, by itself, consent to unrelated marketing by the recipient. Advertisers who receive personal information through the Platform must comply with privacy and spam laws and the Agent / Advertiser Terms.
13.4 Communication preferences
You may be able to manage some communication preferences through your Account, unsubscribe links, notification settings, privacy settings, support requests or by contacting us. Some settings may apply only to the Account, device, browser or email address used to make the request.
We may keep limited suppression-list information to ensure we honour unsubscribe, opt-out and do-not-contact requests.
14. Who we disclose personal information to
We may disclose personal information to the following categories of recipients where reasonably necessary for the purposes described in this Privacy Policy or where required or permitted by law:
agents, agencies, property managers, landlords, vendors, owners, developers, advertisers, project marketers and service providers connected with a property, enquiry, application, listing, inspection, appraisal request or transaction;
authorised users, administrators and personnel of business customers where relevant to advertiser accounts, listings, campaigns, billing, leads and reporting;
cloud hosting, infrastructure, software, AI, analytics, database, security, fraud prevention, customer support, communications, email, SMS, call tracking, call recording, identity verification, payment, billing and document management providers;
data providers, mapping providers, public record providers, property data providers, valuation data providers, schools, planning, zoning, geospatial, demographic and risk-data providers;
CRM providers, feed providers, API partners, integration partners, syndication partners, agency software providers and other technical partners;
advertising networks, social media platforms, measurement providers, analytics partners, marketing automation providers and campaign partners;
identity verification providers, tenant database providers, background check providers, credit reporting bodies, payment processors and debt collection providers where relevant and lawful;
mortgage brokers, lenders, insurers, conveyancers, utilities providers, moving providers, inspection providers and other referral partners where you request a service, consent or another lawful basis applies;
professional advisers, auditors, insurers, financiers, legal advisers, accountants, consultants and corporate transaction counterparties;
courts, tribunals, regulators, law enforcement bodies, government agencies, dispute resolution bodies and other persons where disclosure is required or permitted by law;
other persons where you consent, direct us to disclose the information, or disclosure is otherwise required or permitted by law.
15. Overseas disclosure, storage and processors
We may store, process or disclose personal information in Australia and overseas. Overseas recipients may include cloud hosting providers, infrastructure providers, analytics providers, AI providers, security providers, communications providers, support providers, payment processors, advertising partners and other service providers.
The countries in which overseas recipients may be located may change over time. They may include Australia, the United States, the United Kingdom, countries in the European Union or European Economic Area, New Zealand, Singapore, India and the Philippines. Not all countries will be relevant to every feature or user.
Where required by Australian privacy law, we will take reasonable steps in the circumstances to ensure that overseas recipients handle personal information consistently with the Australian Privacy Principles, unless an exception applies.
Reasonable steps may include due diligence, contractual obligations, access controls, security controls, data minimisation, vendor review, audit rights, incident response obligations and restrictions on secondary use.
16. Security and how we hold personal information
16.1 How we hold information
We may hold personal information in electronic systems, cloud infrastructure, databases, support tools, security tools, analytics tools, communication systems, document management systems, backup systems and, in limited circumstances, physical records.
16.2 Our security approach
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, unauthorised modification and unauthorised disclosure. Depending on the information and context, these steps may include access controls, authentication, encryption, logging, monitoring, least-privilege controls, network security, vendor assessments, incident response processes, staff confidentiality obligations, data minimisation and retention controls.
16.3 No absolute security
No online platform, data transmission, cloud service or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your Account credentials secure and telling us promptly if you suspect unauthorised access to your Account or personal information.
16.4 Security reports
If you identify a security issue involving the Platform, contact us at hello@addie.house and include enough detail for us to assess the issue. You must not exploit, exfiltrate, modify, destroy, retain or disclose data or systems without authorisation.
17. Data breaches
If we become aware of a suspected data breach involving personal information, we will take reasonable steps to contain the incident, assess the information involved, evaluate likely harm, investigate cause, remediate where practical and determine whether notification is required.
Where the Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required. Notifications may include recommendations about steps affected individuals should take in response to the breach.
If we need to assess whether a suspected eligible data breach has occurred, we will conduct the assessment as quickly as practicable and, where the Privacy Act applies, within the statutory assessment period where required.
18. Retention, deletion and de-identification
18.1 Retention principles
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, for related purposes you would reasonably expect, for legal, accounting, tax, audit, security, fraud prevention, dispute, enforcement, complaint, insurance and business record purposes, or as otherwise required or permitted by law.
18.2 Retention factors
Retention periods depend on the nature and sensitivity of the information, the product used, whether an Account remains active, whether a transaction or application is pending, legal record-keeping requirements, dispute risk, security needs, suppression-list needs and technical constraints such as backups.
18.3 De-identified and aggregated information
We may de-identify, anonymise or aggregate personal information so that it no longer identifies an individual. We may use and retain de-identified, anonymised or aggregated information for analytics, research, reporting, product development, AI Features, Data Products, property insights, market trends, benchmarking and other business purposes.
Where we de-identify information, we intend to maintain it in de-identified form and not re-identify it except where lawful and reasonably necessary, such as for security, testing, audit, legal compliance or data integrity purposes.
18.4 Deletion requests
You may request deletion of personal information we hold about you. We will consider the request in accordance with applicable law. We may decline or limit deletion where information is required for legal, security, fraud prevention, dispute, account, transaction, record-keeping, historical property, public interest, data integrity or legitimate business purposes.
19. Access, correction, deletion and privacy choices
19.1 Access
You may request access to personal information we hold about you by contacting us. We may need to verify your identity before responding. We may refuse access where permitted by law, such as where disclosure would unreasonably affect another person's privacy, reveal commercially sensitive information, prejudice security or fraud prevention, breach confidentiality, or otherwise fall within a legal exception.
19.2 Correction
You may ask us to correct personal information we hold about you if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to correct information where appropriate. Some information can be corrected through your Account or dashboard.
19.3 Deletion and Account closure
You may request deletion of personal information or closure of an Account. We may retain information where reasonably required for legal, security, business record, dispute, fraud prevention, historical property, backup, suppression-list or other legitimate purposes described in this Privacy Policy.
19.4 Marketing choices
You may opt out of marketing communications by using unsubscribe links, communication settings or by contacting us. We may still send non-marketing communications such as service, account, security, transactional, legal, billing and enquiry-related messages.
19.5 Personalisation, tracking and location choices
You may be able to manage personalisation, targeted advertising, cookies, location services, push notifications and similar settings through your Account, privacy settings, browser settings, device settings or app settings. Some choices may only apply to a particular browser, device, email address or Account.
19.6 AI and automated decision review
If you believe an automated system or AI Feature has materially affected your access, account, enquiry, listing, application or Platform experience, you may contact us to request review or further information. We may need to verify your identity and investigate relevant records before responding.
19.7 Authorised agents
You may use an authorised representative to make a privacy request where permitted by law. We may require evidence of authority and may verify the identity of both you and the representative before acting on the request.
20. Anonymity and pseudonymity
Where practical and lawful, you may browse parts of the Platform without identifying yourself. However, we may need personal information to provide features such as Accounts, saved searches, alerts, enquiries, inspection bookings, rental applications, advertiser products, payments, identity verification, support, security and fraud prevention.
21. Children and young people
The Platform is intended for users who are at least 18 years old for Account creation, enquiries, rental applications and advertiser products. We do not knowingly collect personal information from children under 16 without appropriate consent or lawful basis. If you believe a child has provided personal information to us without appropriate consent, contact us.
22. Job applicants, contractors and suppliers
If you apply to work with us, contract with us, supply services to us or interact with us in a business capacity, we may collect information such as your name, contact details, employment history, qualifications, references, interview records, right-to-work information, payment details, tax details, insurance details, background check information and communications.
We use this information to assess applications, manage recruitment, administer contracts, manage supplier relationships, make payments, conduct due diligence, comply with law, manage security and operate our business.
23. Third-party websites and services
The Platform may contain links, integrations, embedded tools, maps, social media widgets, payment services, partner offers, advertising, third-party services or content controlled by third parties. Third parties may handle personal information under their own privacy policies and terms. You should review those policies before using third-party services.
24. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, products, data practices, Platform features or business operations. The updated version will be posted on the Platform with the updated date.
If a change materially affects how we handle personal information in a way that is likely to materially disadvantage users, we will take reasonable steps to provide notice or obtain consent where required by law.
25. Privacy complaints and contact
25.1 Contact us
If you have a privacy question, request or complaint, contact us at hello@addie.house. Please include enough information for us to understand and investigate the issue. We may need to verify your identity before responding.
25.2 Complaint handling
We will acknowledge privacy complaints within a reasonable time and aim to respond within 30 days. If we need more time because the issue is complex, we will let you know.
25.3 OAIC
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner. Information is available at www.oaic.gov.au.
25.4 Contact details
Addie Property
Proprietas Labs Pty Ltd ACN 697 946 562 ABN 14697946562
Email: hello@addie.house
For privacy requests, please include 'Privacy Request' in the subject line where practical.
Schedule 1 - Personal information collection table
This table summarises common categories of personal information we may collect. It is not exhaustive.
Category
Examples
Main purposes
Likely disclosures
Contact and account information
Name, email, phone, address, Account details, profile, preferences
Accounts, enquiries, alerts, support, verification, communications
Service providers, advertisers where you enquire, support providers
Property journey information
Searches, saved properties, viewed listings, alerts, preferences, property interests
Search, personalisation, recommendations, alerts, analytics, marketing
Analytics providers, advertising partners, advertisers in limited cases disclosed to you
Enquiry and message information
Enquiry forms, messages, inspection bookings, appraisal requests, call requests
Responding to enquiries, lead delivery, support, fraud prevention, reporting
Relevant agents, agencies, property managers, landlords, developers, advertisers, CRM providers
Rental application and tenant data
Identity, address history, income, employment, references, occupants, pets, documents
Rental applications, verification, shortlisting, tenancy workflows, fraud prevention, legal compliance
Property managers, agents, landlords, verification providers, tenant database providers, support providers
Advertiser and business customer information
Business contacts, licence details, ABN/ACN, billing, product use, lead performance
Advertiser accounts, listings, billing, support, compliance, analytics
Payment processors, CRM/feed providers, professional advisers, regulators where required
Listing and property-related information
Listing content, property authority, photographs, floorplans, historical listing data
Listing display, search, history, market insights, data quality, analytics, AI Features
Public Platform users, syndication partners, data providers, advertisers, service providers
Device, usage and tracking information
IP address, cookies, device ID, browser, logs, clicks, session activity, location signals
Security, analytics, personalisation, advertising, fraud prevention, performance
Analytics, advertising, cloud, security and measurement providers
AI interaction information
Prompts, files, feedback, AI Outputs, moderation flags, metadata
Operate, secure, improve and monitor AI Features and Platform quality
AI, cloud, security and analytics providers subject to controls
Identity, government identifier and verification information
Driver licence, passport, visa, concession card, verification outcome, liveness metadata where used
Identity verification, security, fraud prevention, rental workflows, advertiser verification, compliance
Verification providers, tenant screening providers, regulators where required
Payment and commercial credit information
Payment method, invoices, billing contact, transaction history, credit assessment for business customers
Billing, payment processing, collections, fraud prevention, accounting
Payment processors, banks, debt collectors, credit-related providers, advisers
Support, complaint and legal information
Support tickets, complaints, correspondence, evidence, dispute records
Support, complaint handling, compliance, legal claims, security
Professional advisers, regulators, courts, service providers
Schedule 2 - Rental application and tenant data controls
If Addie Property offers rental application, inspection registration, tenant screening, document upload, identity verification or related rental workflow tools, these controls apply in addition to the main body of this Privacy Policy.
Rental application and tenant data should be collected only for the relevant rental, inspection, application, tenancy administration, fraud prevention, compliance, security or support purpose, unless another lawful basis applies.
Advertisers, property managers and landlords must not use Addie Property to collect more personal information from prospective tenants than is reasonably necessary for the relevant rental process.
Unless lawful, necessary and expressly permitted by the relevant feature, rental workflows must not require social media account access, passwords, unnecessary identity documents, excessive financial records, protected attributes unrelated to tenancy assessment, biometric information, unrelated household member information, or unrelated marketing consents.
Unless specifically justified by the relevant rental workflow, collection notice or law, rental workflows should not request gender, student status, bankruptcy status, retirement status, current property ownership, details of applications for other properties, bond or rent assistance status, citizenship status, visa expiry, excessive vehicle details, excessive emergency contact details or other information that is not reasonably necessary for the relevant stage of the rental process.
Advertisers and property managers receiving rental application or inspection data through Addie Property must delete or de-identify it when no longer reasonably required, subject to lawful record-keeping obligations.
Recipients of rental application or inspection data must take reasonable steps to protect that information from misuse, interference, loss, unauthorised access, modification and disclosure.
Rental application tools must not be configured to require, encourage, prompt or solicit applicants to offer rent above the advertised rent where prohibited by law.
Addie Property may restrict, suspend or disable rental workflow features where reasonably necessary to protect renters, comply with law, prevent misuse or manage privacy risk.
Schedule 3 - AI, personalisation and automated decision-making notice
This Schedule provides additional transparency about AI, personalisation, profiling and automated systems.
Topic
Position
Data used
Account information, preferences, form data, enquiries, search history, viewed properties, saved properties, alerts, clicks, page views, property and market data, public records, third-party property datasets, prompts, AI interactions, support communications, device data, cookies, advertising identifiers and location signals where enabled.
Example AI and automated uses
Property recommendations, alert relevance, search result ranking, listing summaries, comparison tools, property attribute extraction, fraud detection, scam detection, bot detection, scraping detection, spam and enquiry quality filtering, listing moderation, image labelling, data quality checks, advertiser reporting, engagement analytics, product improvement, audience segmentation and advertising personalisation.
Significant effects
Where required by law, we will provide information about computer programs that use personal information to make, or substantially assist in making, decisions that could reasonably be expected to significantly affect a person's rights or interests.
Human review
We will provide review pathways where required or where we consider it appropriate. If an automated system materially affects your access to the Platform or a significant feature, contact us.
Rental decisions
Unless a specific product notice states otherwise, Addie Property does not make the final decision about whether a person is accepted for a rental property. Those decisions are made by the relevant agent, property manager, landlord or owner.
Third-party model training
For non-public personal information, private enquiries, rental application information and non-public account information, our default position is that we do not permit third-party foundation model providers to use that information for their independent model training unless disclosed, authorised, permitted by law or governed by separate written terms.
Schedule 4 - Cookie and tracking summary
This Schedule summarises common cookie and tracking categories. A separate Cookie and Tracking Notice may provide more detail.
Category
Purpose
Can they be switched off?
Strictly necessary
Login, security, fraud prevention, form submission, session management, load balancing and core Platform operation.
Not through Platform settings, because the Platform may not work without them.
Functional
Remember preferences, saved settings, alerts, location choices and user interface settings.
Usually through browser, device or Platform settings, but functionality may be reduced.
Analytics and performance
Measure visits, interactions, errors, speed, feature use, listing engagement and product performance.
Often through browser, device, privacy settings or analytics opt-out tools where available.
Personalisation
Tailor content, recommendations, alerts, search, property suggestions and user experience.
Where available, through Account, privacy, browser or device settings.
Advertising and measurement
Deliver, personalise and measure advertising on the Platform and third-party websites, apps and platforms.
Where available, through privacy settings, browser/device settings, advertising industry opt-out tools or partner settings.
Security and fraud detection
Detect bots, scraping, fake accounts, fake enquiries, spam, scams, suspicious logins and cyber threats.
Usually not through Platform settings because these tools protect users and the Platform.
Schedule 5 - Identity, government identifier, credit and verification handling
This Schedule applies if a feature involves identity verification, government-related identifiers, credit-related checks, tenant screening, advertiser verification, payment verification or similar checks.
We collect identity and government-related identifiers only where reasonably necessary for a product, transaction, verification, rental workflow, advertiser verification, payment, fraud prevention, security, legal or compliance purpose.
We do not use government-related identifiers as our own Account identifiers unless permitted by law.
Where a third-party verification provider performs identity checks, you may be asked to provide information directly to that provider, and that provider may return a verification outcome, check result or risk signal to us or the relevant advertiser.
If a consumer credit, tenancy database or background-check product is offered, a separate collection notice, consent process, credit reporting notice or product-specific terms may apply.
We do not intend to use credit-related, identity verification or tenant screening information for unrelated marketing, unrelated advertising, unrelated profiling or unrelated data enrichment unless you consent or another lawful basis applies.
Verification outcomes may be used to detect fraud, protect users, manage disputes, comply with law, support rental workflows, assess advertiser eligibility or secure the Platform.
Identity documents and verification data are retained only for as long as reasonably necessary for the relevant purpose, subject to legal, compliance, security, audit, dispute and record-keeping requirements.
End of document