Legal
Addie Property Agent / Advertiser Terms
Agent and advertiser terms for Addie Property.
Contents
1. About these Agent / Advertiser Terms
1A. Important NSW disclosure notice
2. Definitions and interpretation
3. Relationship with Platform Terms and order of priority
4. Eligibility, authority and onboarding
5. Customer accounts, authorised users and administration
6. Products, Orders and campaigns
7. Fees, GST, invoicing and payment
7A. Credit assessment, direct debit and payment controls
8. Subscription terms, renewals, cancellation and refunds
9. Advertising products, ranking, placement and performance
9A. Advertising creative, brand safety and ad specifications
10. Listing submission, authority and verification
11. Listing Content obligations
12. Sale Listings, price advertising and underquoting
13. Rental Listings, rent bidding and tenancy workflows
14. Developer, project, off-the-plan and new-build advertising
15. Commercial property and business Listings
16. Images, floorplans, renders, video, AI imagery and virtual staging
17. AI Features and AI-assisted Listing Content
18. Addie Property moderation, removal and quality controls
19. Content licence and data rights
20. Historical Listings, sold data and market analytics
20A. Platform improvement, AI training and derived data
21. Enquiries, leads and communications
21A. Tracking numbers, call routing and communication analytics
22. Privacy, tenant data and data protection
23. Marketing, spam, telemarketing and SMS compliance
24. APIs, data feeds, CRM integrations and technical access
25. Addie Property data, Data Products and usage restrictions
26. No scraping, data mining or competitive use
27. Intellectual property
28. Confidentiality
29. Reviews, ratings, testimonials and reputation features
30. Third-party services, referrals and syndication
31. Security, credentials and incident response
32. Platform availability, maintenance and beta features
33. Compliance monitoring, records and audit support
34. Suspension and restrictions
35. Termination
36. Consequences of expiry or termination
37. Warranties
38. Consumer law and non-excludable obligations
39. Disclaimers
40. Liability
41. Indemnities
42. Disputes
43. Notices
44. Assignment, subcontracting and related bodies corporate
45. Force majeure
46. General provisions
47. Governing law and jurisdiction
48. Survival
Schedules
1. About these Agent / Advertiser Terms
1.1 Who operates Addie Property
The Addie Property platform is operated by Proprietas Labs Pty Ltd ACN 697 946 562 ABN 14697946562, trading as Addie Property.
In these Agent / Advertiser Terms, “Addie Property”, “Addie”, “we”, “us” and “our” mean Proprietas Labs Pty Ltd, trading as Addie Property, and where applicable its related bodies corporate, officers, employees, contractors, service providers and authorised representatives.
1.2 What these Agent / Advertiser Terms apply to
These Agent / Advertiser Terms apply to each Customer that accesses, buys, subscribes to, uses, manages, contributes to or receives any Advertiser Product or business-facing service on or through the Platform.
They apply to agents, agencies, property managers, developers, project marketers, landlords, vendors, private sellers, franchise groups, office groups, data feed providers, CRM integration partners, commercial property advertisers, media buyers and other persons who advertise, list, promote, manage or supply property-related content to Addie Property.
1.3 Acceptance
You accept these Agent / Advertiser Terms when you, or a person acting on your behalf:
a. signs, clicks, accepts or agrees to an Order;
b. creates, administers or uses an Advertiser Account;
c. submits, approves, uploads, syndicates or manages a Listing;
d. uses an Advertiser Product;
e. receives Enquiries, leads, reports, data, tools or other services through the Platform;
f. pays or authorises payment of Charges; or
g. otherwise uses the Platform as an Advertiser or Customer.
If you accept these Agent / Advertiser Terms on behalf of an organisation, you represent and warrant that you have authority to bind that organisation.
1.4 Customer responsibility
The Customer is responsible for all acts and omissions of its Authorised Users, officers, employees, contractors, representatives, agencies, media buyers, franchisees, data providers, feed providers, CRM providers, outsourced service providers and anyone else who accesses or uses the Platform on the Customer's behalf.
1.5 Business terms
These Agent / Advertiser Terms are business-facing terms. They are designed for Customers using the Platform for commercial, professional, agency, advertising, listing, property management, development, lead generation, campaign management, data or related business purposes.
Nothing in these Agent / Advertiser Terms limits rights that cannot lawfully be excluded, restricted or modified.
1.6 Separate public user terms
Consumers, property seekers and general public users are also subject to the Addie Property Terms of Use.
Customers and their Authorised Users must comply with the Addie Property Terms of Use when using the Platform, except to the extent these Agent / Advertiser Terms expressly provide otherwise.
1A. Important NSW disclosure notice
1A.1 Why this notice is included
This notice is included to help ensure Customers are aware of terms that may substantially prejudice their interests under sections 47A and 47B of the Fair Trading Act 1987 (NSW), to the extent those provisions apply.
1A.2 Terms that may substantially prejudice you
These Agent / Advertiser Terms contain terms under which:
a. Addie Property limits or excludes liability, including in clauses 38 to 40;
b. Addie Property may suspend, restrict, remove, withhold, throttle or terminate access to Accounts, Listings, campaigns, Enquiries, APIs, data feeds, integrations or Advertiser Products, including under clauses 18, 24, 34 and 35;
c. Orders may include minimum terms, automatic renewal, cancellation restrictions, non-refundable prepaid Charges, late payment interest, recovery costs, direct debit or card charging authority, including under clauses 7, 7A, 8 and Schedule 9;
d. Customer Content, Listing Content, historical Listing data and related data may be retained, used, analysed, archived, commercialised, syndicated, sublicensed, included in Data Products and used to improve the Platform, including AI Features, as described in clauses 19, 20 and 20A;
e. Personal Information, Enquiry data, Tenant Application Data and Customer Personal Information may be disclosed to third parties such as Advertisers, consumers, CRM providers, feed providers, cloud providers, communications providers, payment processors, AI providers, identity verification providers, regulators, syndication partners and other service providers in accordance with these Agent / Advertiser Terms, the Privacy Policy and applicable law;
f. the Customer gives indemnities to Addie Property, including for Customer Content, Listing Content, misleading conduct, underquoting, rent bidding, privacy breaches, spam, intellectual property infringement, data misuse, scraping and third-party claims, as described in clause 41;
g. the Customer is responsible for the acts and omissions of Authorised Users, employees, contractors, feed providers, CRM providers, media buyers, franchisees, integration partners and others acting on its behalf;
h. Addie Property may receive fees, commissions, referral payments, advertising revenue or other benefits from referral, partner, advertising, data, syndication or related arrangements, as described in clause 30; and
i. access to Addie Data, Data Products, APIs, feeds and integrations is limited, conditional and may be suspended, throttled, restricted or revoked.
1A.3 Financial incentives and referrals
Addie Property may act as an intermediary or referral source and may receive a financial incentive from third parties in connection with referrals, advertising, sponsored placements, partner services, data services, syndication or other arrangements. Addie Property will make further disclosures where required by law, Product Terms or Platform policy.
1A.4 Summary only
This disclosure notice is a summary. It does not limit or replace the detailed terms of this agreement. The Customer should read the full agreement, Orders and Product Terms before accepting these Agent / Advertiser Terms, placing an Order or using an Advertiser Product.
2. Definitions and interpretation
2.1 Definitions
In these Agent / Advertiser Terms:
Account means an account, dashboard, login, profile, agency account, office account, API account, data feed account or other access credential used to access the Platform.
Addie Data means all data, metadata, analytics, reports, insights, rankings, search data, behavioural data, market data, Listing performance data, lead delivery data, Platform-generated data, AI Outputs, Data Products and other information generated, collected, derived, compiled or created by or on behalf of Addie Property, excluding Customer Content to the extent owned by the Customer.
Advertiser means a person or organisation that submits, publishes, promotes, manages, approves, authorises or pays for a Listing, advertisement, profile, campaign, data feed, Enquiry product, Data Product, report, integration or other property-related service on or through the Platform.
Advertiser Account means an Account used by or on behalf of a Customer for advertiser, agency, property management, developer, commercial, data, API, lead or business purposes.
Advertiser Product means any product or service made available by Addie Property to Customers, including Listings, promoted Listings, sponsored placements, agency profiles, agent profiles, developer project pages, commercial advertising, subscription products, lead products, Enquiry products, analytics, reports, Data Products, APIs, data feeds, integrations, AI tools, rental workflow tools, application tools, inspection tools and any related product or service.
Agency Agreement means an agency agreement, management agreement, listing authority, vendor authority, landlord authority, developer appointment, project marketing appointment or other authority under which the Customer is authorised to market, sell, lease, manage, advertise or otherwise deal with a property.
AI Features means artificial intelligence, machine learning, algorithmic, automated, generative or assisted features made available through the Platform.
AI Outputs means Content, responses, summaries, classifications, descriptions, rankings, recommendations, estimates, explanations or other outputs generated by or with the assistance of AI Features.
Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Authorised User means an individual authorised by the Customer to access or use the Platform on the Customer's behalf.
Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales.
Charges means all fees, charges, subscription fees, listing fees, advertising fees, campaign fees, lead fees, data fees, usage fees, integration fees, setup fees, cancellation fees, late payment fees, reimbursable costs and other amounts payable by the Customer under an Order or these Agent / Advertiser Terms.
Confidential Information means non-public information disclosed by or on behalf of a party that is marked confidential, identified as confidential, or should reasonably be understood to be confidential having regard to its nature and the circumstances of disclosure.
Content means text, data, listings, photographs, images, floorplans, videos, maps, graphics, logos, trade marks, audio, comments, reviews, ratings, messages, software, code, APIs, databases, metadata, reports, valuations, estimates, insights, AI Outputs and other material.
Customer means the person or organisation that accepts these Agent / Advertiser Terms, enters into an Order, pays for an Advertiser Product, administers an Advertiser Account, submits Listing Content or otherwise uses the Platform as an Advertiser.
Customer Content means Content submitted, supplied, uploaded, transmitted, approved, authorised, managed or made available by or on behalf of the Customer, including Listing Content, profile content, agency content, campaign content, logos, branding, photographs, floorplans, videos, documents, feed data, prompts, corrections, reviews and other material.
Customer Data means data supplied by or on behalf of the Customer to Addie Property, including Customer Content and Customer Personal Information.
Customer Personal Information means Personal Information supplied, submitted, collected, accessed, received or handled by or on behalf of the Customer in connection with the Platform, including Enquiry data, applicant data, tenant data, owner data, vendor data, landlord data, inspection data, Authorised User data and Personal Information included in Customer Content.
Data Product means any data, report, feed, analytics product, API, insight, valuation, market estimate, index, ranking, score, benchmark, lead product or other information product made available by Addie Property.
Enquiry means a message, lead, request, inspection booking, call request, application, expression of interest, saved-property action or other communication submitted through the Platform.
GST has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Intellectual Property Rights means all present and future intellectual property rights, including copyright, trade marks, designs, patents, circuit layout rights, rights in databases, rights in confidential information, business names, domain names, moral rights, know-how and any analogous rights anywhere in the world.
Listing means any advertisement, entry, page, promotion or display relating to real property, land, a dwelling, development, commercial premises, business premises, rental property, off-market opportunity, project, agent, agency, property manager, developer or related property service.
Listing Content means Customer Content submitted, supplied, authorised or made available by or on behalf of the Customer in connection with a Listing.
Order means an order form, insertion order, online checkout, subscription plan, accepted proposal, statement of work, campaign booking, email acceptance, invoice arrangement or other document or process under which a Customer orders or uses an Advertiser Product.
Payment Method means a credit card, debit card, direct debit authority, bank transfer, invoice account, payment gateway account or other payment method accepted by Addie Property.
Personal Information has the meaning given in the Privacy Act 1988 (Cth).
Platform means www.addie.house and any related websites, subdomains, mobile sites, mobile applications, APIs, widgets, data feeds, property search tools, AI Features, alerts, reports, maps, dashboards, communication tools and other products or services made available by or on behalf of Addie Property.
Platform Terms means the Addie Property Terms of Use, as updated from time to time.
Privacy Laws means the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth), applicable state and territory privacy, tenancy, property, surveillance and data protection laws, and any other law regulating privacy, Personal Information, direct marketing, electronic messaging, tenant data, applicant data, identity documents or data security.
Product Terms means product-specific terms, service schedules, API terms, data feed terms, lead product terms, checkout terms, plan terms, campaign terms or other additional terms that apply to a particular Advertiser Product.
Property Information means any information relating to a property, Listing, agent, suburb, school, demographic profile, market, sale, lease, price, rental estimate, value estimate, yield estimate, development, planning matter, zoning matter, risk matter or comparable property.
Subscription Term means the period for which a subscription, campaign, package or Advertiser Product is ordered or renewed.
Tenant Application Data means Personal Information, documents, checks, references, application data, inspection registration data and other information collected, received or handled in connection with a residential rental inspection, application, shortlisting, tenancy assessment, tenant screening, tenancy database check or rental workflow.
2.2 Interpretation
In these Agent / Advertiser Terms, unless the context requires otherwise:
a. the singular includes the plural and the plural includes the singular;
b. a reference to a law includes that law as amended, replaced or re-enacted;
c. a reference to a person includes an individual, corporation, partnership, trust, government body and other legal entity;
d. examples are illustrative and do not limit general wording;
e. headings are for convenience only and do not affect interpretation;
f. a reference to writing includes electronic communications;
g. a reference to the Platform includes each Advertiser Product unless the context requires otherwise;
h. where Addie Property may exercise a discretion, the discretion must be exercised consistently with applicable law; and
i. where an obligation applies to a Customer, the Customer must ensure its Authorised Users and relevant personnel also comply.
3. Relationship with Platform Terms and order of priority
3.1 Documents forming the agreement
The agreement between Addie Property and the Customer consists of:
a. the relevant Order;
b. any Product Terms;
c. these Agent / Advertiser Terms;
d. the Platform Terms;
e. Addie Property's Privacy Policy, Cookie and Tracking Notice and relevant data notices;
f. any Listing Content Standards, Acceptable Use Policy, Data Protection and Anti-Scraping Rules, Lead and Enquiry Rules, AI Terms, Rental Application Rules or other policy incorporated into the Platform Terms; and
g. any other written terms expressly agreed by Addie Property and the Customer.
3.2 Priority
If there is an inconsistency, the documents apply in the following order, unless expressly stated otherwise:
a. any special conditions in an Order;
b. Product Terms;
c. these Agent / Advertiser Terms;
d. the Platform Terms;
e. policies, schedules and operational standards; and
f. general Platform notices.
3.3 Platform Terms continue to apply
The Customer and its Authorised Users must comply with the Platform Terms when accessing or using the Platform.
These Agent / Advertiser Terms add to, and do not reduce, the obligations in the Platform Terms unless expressly stated.
3.4 No agency, partnership or employment
Nothing in these Agent / Advertiser Terms creates a partnership, joint venture, employment relationship, fiduciary relationship or agency relationship between Addie Property and the Customer.
The Customer must not represent that it is an agent, representative, partner, reseller or authorised distributor of Addie Property unless Addie Property expressly agrees in writing.
3.5 Addie Property is not a party to property transactions
Addie Property provides a technology, listing, communication, data and advertising platform. Unless expressly stated in a separate written agreement, Addie Property is not a party to any sale, lease, agency appointment, management agreement, rental application, tenancy agreement, development sale, commercial lease, finance arrangement or other property transaction.
4. Eligibility, authority and onboarding
4.1 Eligibility
The Customer must be legally capable of entering into these Agent / Advertiser Terms and must comply with all licensing, registration, authority and regulatory requirements applicable to its business and Listings.
4.2 Licensing and professional authority
Where the Customer acts as a real estate agent, assistant agent, stock and station agent, property manager, strata managing agent, auctioneer, business agent, buyer's agent, developer representative, project marketer, commercial agent or similar regulated role, the Customer must:
a. hold all licences, certificates, registrations and approvals required by law;
b. ensure each person performing regulated work is appropriately licensed or supervised;
c. maintain all required professional indemnity insurance, fidelity protection, trust account arrangements, continuing professional development, supervision systems and professional records;
d. comply with all professional conduct rules, supervision guidelines and agency laws applicable to the Customer; and
e. notify Addie Property promptly if a licence, registration, authority or professional approval is suspended, cancelled, restricted, varied, not renewed or subject to disciplinary action.
4.3 Authority to advertise property
The Customer must not submit or authorise a Listing unless it has all necessary authority to advertise the relevant property, project, development, commercial premises, business premises or related service.
This authority may include an Agency Agreement, vendor authority, landlord authority, owner authority, developer appointment, property manager appointment, project marketing appointment, or other written authority required by law or good industry practice.
4.4 Verification
Addie Property may require the Customer to verify its identity, business details, ABN, ACN, trading name, licence status, authority, contact details, payment details, office details, property authority, data feed source, beneficial ownership or other information reasonably necessary to protect users, consumers, property owners, tenants, Advertisers, data quality, Platform integrity or legal compliance.
Addie Property may decline onboarding, delay activation, restrict products, suspend access or remove Listings if verification is not completed, is inaccurate, is incomplete, or raises a reasonable risk of fraud, misuse, unlawful conduct, misleading conduct, data quality issues or harm.
4.5 Customer information
The Customer must ensure that all information supplied to Addie Property about the Customer, its offices, agents, licences, authority, payment details, data sources and Listings is accurate, complete, current and not misleading.
4.6 Changes to Customer status
The Customer must promptly notify Addie Property of any material change affecting its eligibility, authority, licences, office details, authorised contacts, billing details, legal status, insolvency status, ownership, control, disciplinary status or ability to comply with these Agent / Advertiser Terms.
5. Customer accounts, authorised users and administration
5.1 Advertiser Accounts
Addie Property may create or enable Advertiser Accounts for Customers and their Authorised Users.
The Customer is responsible for configuring, supervising and controlling access to its Advertiser Account.
5.2 Authorised Users
The Customer must ensure that each Authorised User:
a. is a real individual, not a shared generic identity unless Addie Property expressly permits it;
b. has authority to act on behalf of the Customer;
c. has appropriate training, supervision and permissions;
d. uses the Platform only for the Customer's lawful business purposes;
e. complies with these Agent / Advertiser Terms, the Platform Terms and applicable laws; and
f. keeps credentials secure.
5.3 Account security
The Customer must maintain reasonable technical, administrative and organisational controls to protect Accounts, credentials, API keys, data feeds, integrations, Enquiry data and Customer Data.
The Customer must not share credentials outside the Customer's organisation or with unauthorised persons.
5.4 Account activity
The Customer is responsible for all activity under its Advertiser Accounts, except to the extent caused by Addie Property's breach of these Agent / Advertiser Terms, negligence or misconduct.
5.5 Administration contacts
The Customer must maintain current administrative, billing, technical, legal and compliance contacts with Addie Property.
Notices and operational communications sent to those contacts are treated as sent to the Customer.
5.6 Office, franchise and group accounts
If the Customer operates through offices, branches, franchises, corporate groups, networks or related entities, the Customer must ensure that each relevant office, branch, franchisee, related entity and Authorised User complies with these Agent / Advertiser Terms.
Unless an Order states otherwise, Charges and obligations apply to the legal entity identified in the Order, not to a wider group.
6. Products, Orders and campaigns
6.1 Orders
An Order may be formed by:
a. signing an order form, proposal, insertion order or agreement;
b. accepting terms through an online checkout or dashboard;
c. approving a campaign, quote or booking by email or other written communication;
d. submitting Listings after being notified of applicable Charges;
e. using a paid Advertiser Product; or
f. another process accepted by Addie Property.
6.2 Order details
An Order may specify product type, Subscription Term, campaign period, number of Listings, offices, agents, geographic scope, inclusions, exclusions, impressions, lead allocation method, billing frequency, Charges, discounts, renewal terms, cancellation terms, payment method and any special conditions.
6.3 Product availability
Advertiser Products may be subject to eligibility criteria, technical requirements, data quality standards, geographic availability, campaign inventory, verification, integration requirements and Addie Property approval.
Addie Property is not required to make every Advertiser Product available to every Customer.
6.4 Customer instructions
The Customer is responsible for providing accurate, timely and complete instructions, content, approvals, data, feeds, logos, creative material, targeting details, billing details and other information needed for Addie Property to provide the relevant Advertiser Product.
Addie Property is not responsible for delay, non-delivery, reduced performance or errors caused by the Customer's late, incomplete, inaccurate or defective instructions or materials.
6.5 Campaign start dates
Unless an Order states otherwise, Addie Property may delay a campaign start date until required Customer materials, approvals, data, verification and payment arrangements are received and accepted.
6.6 Product changes
Addie Property may modify, improve, replace, discontinue or remove Advertiser Products where reasonably necessary for security, legal compliance, Platform integrity, technical performance, data quality, user experience, fraud prevention, product development or commercial availability.
For material changes likely to disadvantage a paying Customer, Addie Property will take reasonable steps to provide notice and, where the change materially affects the purchased product, a reasonable adjustment, credit, substitute product or cancellation right where appropriate.
6.7 No exclusivity
Unless expressly agreed in an Order, the Customer has no exclusivity in any product, category, geography, property type, keyword, audience, placement, campaign inventory, data product or market segment.
7. Fees, GST, invoicing and payment
7.1 Charges
The Customer must pay all Charges specified in the relevant Order or otherwise notified and accepted through the Platform.
7.2 GST
Unless expressly stated otherwise, Charges are exclusive of GST. The Customer must pay GST on taxable supplies at the same time as the relevant Charge.
7.3 Invoices
Addie Property may issue invoices monthly, annually, upfront, in arrears, on campaign activation, on renewal, on usage, on lead delivery, on Listing submission, or as otherwise specified in the Order.
7.4 Payment due date
Unless an Order states otherwise, invoices are payable within 14 days after issue.
For online purchases, recurring subscriptions, prepaid products or card-based products, payment may be due immediately or on the scheduled billing date.
7.5 Payment Method
The Customer must maintain a valid Payment Method where required by Addie Property or the relevant Order.
The Customer authorises Addie Property and its payment processors to charge the Payment Method for Charges due under the relevant Order, subject to applicable law and the payment terms presented to the Customer.
7.6 Failed payment
If payment fails, Addie Property may retry the Payment Method, request updated payment details, suspend the affected Advertiser Product, withhold activation, remove paid placement, charge reasonable recovery costs, or require prepayment for future products.
7.7 Late payment
If an undisputed amount is overdue, Addie Property may charge interest at the rate prescribed for pre-judgment interest under New South Wales court rules, or another lower rate specified in an Order, calculated daily from the due date until payment.
Addie Property may also recover reasonable costs of collection, including bank fees, chargeback fees, debt collection costs and legal costs reasonably incurred.
7.8 Payment disputes
If the Customer disputes an invoice in good faith, the Customer must notify Addie Property within 14 days after receiving the invoice, provide reasonable details of the dispute and pay any undisputed amount on time.
The parties must work reasonably and promptly to resolve the dispute.
Failure to dispute an invoice within 14 days does not remove rights that cannot lawfully be excluded, but may affect practical investigation of the issue.
7.9 Set-off
The Customer must not set off, deduct or withhold amounts payable to Addie Property unless required by law or agreed in writing by Addie Property.
7.10 Taxes and duties
The Customer is responsible for taxes, duties, levies, withholding, bank charges and government charges arising from its business, its Orders and its use of Advertiser Products, except for taxes on Addie Property's income.
7A. Credit assessment, direct debit and payment controls
7A.1 Credit assessment
If the Customer requests invoice billing, a credit account, delayed payment, a usage-based product, a high-volume product or any other arrangement under which Charges may be incurred before payment, Addie Property may conduct a credit assessment. The Customer must provide reasonable information requested for that purpose, including business details, billing details, ownership or control details, trade references and payment history.
Where lawful and reasonably necessary, Addie Property may obtain credit, identity, fraud, sanctions, insolvency or business information about the Customer and its authorised contacts from third-party providers for credit assessment, fraud prevention, onboarding, payment recovery and risk management.
7A.2 Credit limits and prepayment
Addie Property may set, vary or withdraw credit limits, require prepayment, require a deposit, require payment by card or direct debit, require a parent company guarantee or personal guarantee where separately agreed, or suspend further supply if the Customer exceeds a credit limit, has overdue undisputed Charges, presents a material credit risk, or fails verification.
7A.3 Direct debit and card authorities
If the Customer provides a Payment Method, the Customer warrants that it is authorised to use that Payment Method and authorises Addie Property and its payment processors to charge or debit that Payment Method for Charges due under the relevant Order. The authority continues until cancelled in accordance with the relevant payment arrangement and all outstanding Charges have been paid.
The Customer must not cancel, reverse, dispute or charge back a legitimate payment for the purpose of avoiding Charges. Addie Property may recover reasonable chargeback fees, dishonour fees, bank fees, payment processor fees and collection costs resulting from failed, reversed or disputed payments, except to the extent caused by Addie Property error.
7A.4 Purchase orders
If the Customer requires a purchase order, the Customer must issue it promptly. Failure to issue a purchase order does not relieve the Customer of payment obligations for an Order that was otherwise accepted or used, unless the Order expressly required a purchase order as a condition of formation.
7A.5 Orders placed by agencies, media buyers or representatives
If an Order is placed by an agency, media buyer, franchise office, integration partner, employee, contractor or other representative on behalf of the Customer, the Customer is responsible for the Order if the representative had actual, apparent or usual authority to place it. Unless the Order states otherwise, the party placing the Order and the Customer on whose behalf it is placed are responsible for ensuring the Order is paid and complied with.
8. Subscription terms, renewals, cancellation and refunds
8.1 Subscription Term
The Subscription Term for an Advertiser Product is specified in the Order.
If no period is specified, the product is month-to-month unless the nature of the product clearly indicates a shorter campaign period or one-off purchase.
8.2 Minimum term
If an Order specifies a minimum term, the Customer must pay Charges for that minimum term unless the Customer has a termination right under these Agent / Advertiser Terms, the Order or applicable law.
8.3 Renewal
An Order may renew automatically if this is disclosed in the Order or checkout process.
For annual or longer automatically renewing subscriptions, Addie Property will take reasonable steps to provide renewal notice at least 30 days before renewal, or any longer period required by law or stated in the Order. Renewal notices may be provided by email, invoice, dashboard notice or another reasonable method.
8.4 Cancellation before renewal
The Customer may cancel an automatically renewing subscription before the renewal date using the cancellation process notified by Addie Property or specified in the Order.
Addie Property must provide a reasonably clear and accessible cancellation process.
8.5 Cancellation during term
Unless an Order states otherwise, cancellation during a paid Subscription Term does not relieve the Customer from paying Charges for the remainder of the committed term, except where required by law or where Addie Property materially breaches these Agent / Advertiser Terms and fails to remedy the breach after reasonable notice.
8.6 Price changes
Addie Property may change Charges for a future renewal term or future product purchase by giving reasonable notice.
A price change does not apply retrospectively to a current fixed-term Order unless the Order expressly permits it and the change is lawful.
If a price change materially disadvantages the Customer for a renewing subscription, the Customer may cancel before the new price applies.
8.7 No refunds except where required or agreed
Unless an Order states otherwise, prepaid Charges are non-refundable except:
a. where required by law;
b. where Addie Property materially breaches the relevant Order and the breach is not remedied within a reasonable time;
c. where Addie Property cancels a paid product for convenience before delivery and no reasonable substitute, credit or pro-rata adjustment is provided; or
d. where Addie Property agrees in writing.
8.8 Credits
Addie Property may issue credits instead of refunds where this is reasonable, disclosed and lawful.
Credits may be subject to reasonable expiry periods and usage conditions if disclosed at the time they are issued.
8.9 Discounts and promotions
Discounts, rebates, introductory offers, trials and promotional pricing apply only for the period and products specified.
Unless an Order states otherwise, discounts do not apply to renewals, upgrades, additional products, usage charges, taxes or third-party charges.
8.10 Trial products
Trial, free, promotional or beta products may be limited, suspended, changed or discontinued at any time, subject to applicable law.
Addie Property may require the Customer to accept additional terms before converting a trial into a paid product.
9. Advertising products, ranking, placement and performance
9.1 Display discretion
Addie Property may determine how Listings, advertisements, profiles, promoted placements, sponsored placements, recommendations, search results, map results, alerts, carousels and other content are displayed, ranked, labelled, formatted and presented.
9.2 Ranking and recommendation factors
Display order, ranking and recommendations may be influenced by factors including relevance, location, filters, user preferences, recency, data quality, Listing status, paid placement, promotional products, user behaviour, Platform performance, fraud prevention, compliance controls and Addie Property's ranking systems.
9.3 Paid placement
Paid, sponsored or promoted placements may increase visibility but do not guarantee impressions, clicks, Enquiries, inspections, applications, offers, sales, leases, conversions, settlement, tenancy outcomes, campaign results, ranking position or return on investment.
9.4 Labelling of paid content
Addie Property may label paid, promoted, sponsored or partner content where required by law, Platform policy or user experience requirements.
9.5 Performance reporting
Addie Property may provide performance reporting, including impressions, views, clicks, Enquiries, engagement, ranking, lead delivery, campaign metrics and conversion indicators.
Performance reporting may be estimated, delayed, sampled, filtered, deduplicated, inferred or affected by fraud-prevention and analytics systems.
9.6 No manipulation
The Customer must not manipulate views, clicks, Enquiries, rankings, ratings, reviews, search results, campaign metrics, price signals, lead quality metrics or Platform analytics.
9.7 Campaign inventory
Advertiser Products involving limited inventory, sponsored placements, homepage takeovers, alerts, market segments, keywords, locations or audience targeting are subject to availability.
Addie Property may reject, reschedule or substitute campaign inventory where reasonably necessary, including for legal, technical, editorial, user experience, brand safety, compliance or inventory reasons.
9A. Advertising creative, brand safety and ad specifications
9A.1 Application
This clause applies to media advertising, display advertising, sponsored content, promoted placements, audience extension, brand campaigns, creative services, third-party platform campaigns and any advertising product that is not limited to a standard property Listing.
9A.2 Advertising specifications and deadlines
The Customer must provide creative material, approvals, URLs, tracking instructions and other campaign materials by the deadlines and in the formats notified by Addie Property. Addie Property is not responsible for delay, non-delivery, reduced performance or missed campaign inventory caused by late, incomplete, defective or non-compliant Customer materials.
9A.3 Advertising must be identifiable
Advertising, sponsored content and promotional material must be clearly identifiable as advertising material and must not be presented in a way that is likely to be confused with editorial content, independent content, platform recommendations or unbiased property information. Addie Property may label, reformat, border, reposition, reject or remove advertising to avoid misleading users or to comply with law, platform policy or brand safety requirements.
9A.4 URLs, landing pages and tracking
Any URL, landing page, call-to-action, tracking link or destination supplied by the Customer must be accurate, relevant, lawful, secure and consistent with the advertisement. It must not contain malware, deceptive redirects, unlawful data collection, unlawful tracking, dark patterns, fake forms, phishing, scams, misleading claims or content that would breach these Agent / Advertiser Terms if displayed on the Platform.
9A.5 Customer review and proofing
The Customer is responsible for checking creative material, proofs, previews and campaign details supplied by or on behalf of the Customer. Unless an error is caused solely by Addie Property, publication of advertising containing Customer-supplied errors does not entitle the Customer to a refund, credit or republication.
9A.6 Third-party platforms and audience extension
If an advertising product is delivered through a third-party platform, publisher, social network, search network, data partner or ad technology provider, the Customer must ensure that Customer Content complies with the relevant third-party rules, policies and technical requirements. If a third-party platform rejects, suspends, removes, limits or delays a campaign because of Customer Content or Customer conduct, Addie Property is not required to provide a refund except to the extent required by law or caused by Addie Property breach.
9A.7 Regulated or high-risk advertising
The Customer must not submit advertising for credit, finance, insurance, legal services, migration services, investment products, tax products, gambling, alcohol, therapeutic goods, political material, employment, tenancy databases, surveillance, regulated products or other high-risk categories unless the Customer has all licences, approvals, substantiation, mandatory disclosures and consents required by law and Addie Property has accepted the category for publication.
10. Listing submission, authority and verification
10.1 Submission methods
The Customer may submit Listings through dashboards, forms, APIs, data feeds, CRM integrations, syndication partners, manual upload, file transfer or other methods approved by Addie Property.
10.2 Authority for each Listing
For each Listing, the Customer must hold all necessary authority to advertise, market, publish, promote, syndicate and licence the relevant Listing Content to Addie Property.
10.3 Agency agreements and written records
Where applicable, the Customer must have a valid Agency Agreement or written appointment before submitting the Listing.
The Customer must maintain written records that substantiate its authority and must provide evidence to Addie Property on reasonable request where necessary for legal compliance, dispute management, data quality or Platform integrity.
10.4 Owner, vendor, landlord and developer consent
The Customer must obtain all consents required from owners, vendors, landlords, developers, principals, occupants, tenants, body corporates, strata committees, project owners, content owners and other relevant persons.
10.5 Duplicate Listings
The Customer must not submit duplicate, misleadingly similar, unauthorised or conflicting Listings.
Where multiple parties claim authority to list the same property, Addie Property may require evidence, suspend one or more Listings, apply priority rules, or remove Listings while the dispute is resolved.
10.6 Off-market and pre-market Listings
Off-market, pre-market, coming-soon, quiet, preview or exclusive Listings must be accurate, authorised and not misleading.
The Customer must not use such Listings to create false scarcity, false demand, fake exclusivity or misleading market signals.
10.7 Trust money and transaction funds
Unless Addie Property expressly provides a regulated payment feature under separate written terms, the Customer must not ask users to pay deposits, rent, bonds, holding deposits, application fees, auction deposits, trust money or other transaction funds to or through Addie Property.
The Customer is solely responsible for any trust account, rental bond, holding deposit, purchase deposit, auction deposit, application fee or transaction payment obligations applicable to the Customer.
11. Listing Content obligations
11.1 General standard
Listing Content must be accurate, complete, current, lawful, not misleading and suitable for publication on the Platform.
The Customer must be able to substantiate all material claims in Listing Content.
11.2 Property attributes
The Customer must ensure that property attributes are not overstated, understated or misleading, including address, location, land size, floor area, dimensions, bedrooms, bathrooms, car spaces, zoning, title, tenure, outgoings, strata levies, council rates, approvals, fixtures, inclusions, renovation status, views, water access, school catchments, development potential, accessibility, environmental attributes and sustainability claims.
11.3 Material facts
The Customer must comply with all laws requiring disclosure of material facts, known defects, title issues, safety issues, building compliance, contamination, flooding, bushfire risk, heritage status, strata matters, lease matters, development approvals, planning restrictions, environmental risks, tenancy issues, insurance issues or other matters relevant to the property or transaction.
11.4 Price, rent and financial claims
The Customer must ensure all price, rent, guide, estimate, yield, return, incentive, outgoings, GST, tax, levy, body corporate, land tax, rates, fee, rebate, saving, discount and financial claims are accurate, not misleading and based on reasonable grounds.
11.5 Status and availability
The Customer must promptly update Listings to reflect changes in status, including sold, leased, withdrawn, unavailable, under offer, under contract, under application, deposit taken, exchanged, settled, repriced, relisted, campaign changed, inspection cancelled or auction cancelled.
11.6 Legal rights in Listing Content
The Customer must have rights to use and license all photographs, floorplans, videos, copy, branding, logos, reports, data, plans, renders, AI-generated content, virtual tours and other Content included in a Listing.
11.7 No unlawful or harmful Content
Listing Content must not be unlawful, discriminatory, defamatory, obscene, abusive, deceptive, infringing, malicious, harmful, unsafe or contrary to Addie Property policies.
11.8 No unauthorised tracking
The Customer must not include pixels, scripts, trackers, cookies, beacons, tags, malware, hidden code or data collection tools in Listing Content unless expressly authorised by Addie Property in writing.
11.9 Update obligation
The Customer must promptly correct or remove Listing Content that becomes inaccurate, stale, unauthorised, misleading, infringing or unlawful.
12. Sale Listings, price advertising and underquoting
12.1 Compliance responsibility
The Customer is responsible for ensuring that all sale Listings comply with all applicable laws regulating underquoting, price advertising, estimated selling prices, statements of information, comparable sales, auction advertising, vendor instructions, rejected offers, bids, dummy bidding, auction conduct and misleading conduct.
12.2 NSW residential sale Listings
For New South Wales residential sale Listings, the Customer must comply with the Property and Stock Agents Act 2002 (NSW), regulations, rules of conduct, NSW Fair Trading guidance and any underquoting reforms in force from time to time.
12.3 Estimated selling price
Where law requires an estimated selling price or price range, the Customer must ensure that the estimate:
a. is reasonable;
b. is evidence-based;
c. remains current;
d. is recorded as required by law;
e. is supported by appropriate comparable sales and other relevant evidence; and
f. is revised promptly when it ceases to be reasonable.
12.4 Price ranges
Where a sale price range is permitted, the Customer must ensure the range complies with applicable law, including any maximum spread rule.
For NSW residential property, where the law permits a range for the estimated selling price, the highest price in the range must not exceed the lowest price by more than the permitted percentage.
12.5 Prohibited price language
The Customer must not use prohibited or misleading sale price language, including expressions such as "offers over", "offers above", "plus", "from", "starting at", symbols such as "+", or other terms that are prohibited by law or create a misleading impression.
12.6 Advertising below estimate or offer
The Customer must not advertise, state, publish or cause to be published a price, guide, estimate or representation below the amount that may lawfully be advertised, including below the current estimated selling price, below a revised estimate, below a rejected offer, below a vendor instruction, below a reserve or below a bid where applicable law prohibits or restricts that conduct.
12.7 Statement of Information and price guide material
Where law requires a price guide, Statement of Information, comparable sales disclosure, median suburb price disclosure or other price substantiation material, the Customer must:
a. prepare it accurately;
b. publish or provide it where required;
c. keep it current;
d. ensure it is consistent with the Listing;
e. retain required records; and
f. provide it to Addie Property on reasonable request where necessary for compliance, moderation or dispute handling.
12.8 Verbal and written representations
The Customer must ensure that its agents, employees, representatives and Authorised Users do not make verbal, written, email, SMS, chat, AI-assisted, inspection, open-home, auction or other representations that are inconsistent with the Listing, the estimated selling price, the current campaign position or applicable law.
12.9 Prompt amendment
If the estimated selling price, price guide, vendor instruction, reserve, comparable sales analysis or relevant market evidence changes, the Customer must promptly amend or withdraw affected Listings, advertisements, campaign material and Platform Content.
12.10 Addie Property controls
Addie Property may require price fields, price guide fields, evidence, warning labels, update logs, approval workflows or other controls to reduce underquoting and misleading conduct risk.
Addie Property may reject, suspend, label or remove sale Listings that appear inconsistent, unsupported, misleading, stale, unlawful or non-compliant.
13. Rental Listings, rent bidding and tenancy workflows
13.1 Rental advertising laws
The Customer is responsible for ensuring that rental Listings comply with all applicable rental advertising, tenancy, rent bidding, pet, fee, bond, tenant data, anti-discrimination and misleading conduct laws.
13.2 NSW fixed rent advertising
For New South Wales residential rental Listings, the Customer must ensure that the Listing states a fixed rent amount where required by law.
The Customer must not advertise a rent range, "offers from", "by negotiation", "make an offer", "submit your best offer" or similar wording where prohibited.
13.3 No rent bidding solicitation
The Customer must not solicit, invite, encourage, prompt, require or pressure a prospective tenant to offer rent above the advertised rent where prohibited by law.
This applies to Listing Content, Enquiries, application forms, inspection communications, email, SMS, phone calls, chat, AI-assisted responses, CRM messages and any Addie Property rental workflow.
13.4 Application workflows
The Customer must not configure, request or use any application, inspection, shortlisting or tenancy workflow on the Platform to encourage, require or solicit rent bidding.
13.5 Pets and prohibited rental wording
Where law prohibits rental advertising that states or implies pets are not allowed, the Customer must not include "no pets", "pets not permitted", "no animals", "not suitable for pets" or equivalent wording unless the wording is lawful in the circumstances.
13.6 Rental fees and charges
The Customer must not use the Platform to charge, require, solicit or pass on rental application fees, tenant screening fees, background check fees, tenancy database check fees, payment fees, document fees or other tenant charges where prohibited by law.
13.7 Tenant Application Data
The Customer must collect, use, disclose, store and delete Tenant Application Data in accordance with Privacy Laws, tenancy laws and Schedule 4.
The Customer must not collect more Tenant Application Data than is reasonably necessary for the relevant rental process.
13.8 Misleading rental imagery
The Customer must ensure that rental Listing images, AI-generated images, virtually staged images, enhanced images, floorplans and videos are not misleading and are labelled where required to avoid a misleading impression.
13.9 Status updates
The Customer must promptly update rental Listings to show when a property is leased, withdrawn, under application, deposit taken, unavailable, inspection cancelled or otherwise changed.
14. Developer, project, off-the-plan and new-build advertising
14.1 Application
This clause applies to Listings for developments, projects, land releases, house-and-land packages, off-the-plan properties, display homes, new-build properties, proposed dwellings and similar products.
14.2 Development authority
The Customer must have authority to advertise the project or property and must ensure all development, planning, building, sales, disclosure and marketing obligations are met.
14.3 Approvals and status
The Customer must not misrepresent planning approvals, development consent, building approvals, subdivision status, title registration, sunset dates, construction status, expected completion, occupation certificates, staged release status, availability, allocation, settlement timing or developer authority.
14.4 Renders and artist impressions
Renders, artist impressions, CGI images, AI-generated images, display suite images, display home images, landscaped images and proposed finishes must be clearly labelled where necessary and must not mislead users about the final property, inclusions, views, location, dimensions, finishes, fixtures, landscaping, communal areas or surroundings.
14.5 Price and package information
The Customer must ensure that price, package, inclusions, upgrades, incentives, rebates, grants, body corporate estimates, levies, land tax, GST, progress payments and other financial information are accurate, clear and not misleading.
14.6 Availability and allocation
The Customer must promptly update availability, sold status, reserved status, release status, package changes, lot changes and price changes.
14.7 Contract disclosure
The Customer is responsible for ensuring that all legally required disclosure documents, warnings, cooling-off rights, development documents and contract information are provided to purchasers or prospective purchasers outside the Platform as required by law.
15. Commercial property and business Listings
15.1 Commercial sale and lease Listings
For commercial, industrial, retail, agricultural, business, office, medical, hospitality, development-site or other non-residential Listings, the Customer must ensure Listing Content is accurate, current and not misleading.
15.2 Commercial attributes
The Customer must accurately describe, where relevant, zoning, permitted use, floor area, land area, net lettable area, gross lettable area, car spaces, loading, access, services, outgoings, incentives, lease term, options, rent review, make-good, GST, fitout, title, contamination, planning constraints, development potential, environmental matters, energy ratings and other material terms.
15.3 Financial and yield claims
The Customer must ensure that yield, return, income, rent, incentive, vacancy, occupancy, turnover, cap rate, outgoings, tax, depreciation, valuation and investment claims are accurate, not misleading and based on reasonable grounds.
15.4 Business sale information
Where a Listing relates to a business sale, the Customer must ensure that revenue, profit, expenses, stock, goodwill, lease terms, licences, permits, employee information, supplier relationships, franchise arrangements, intellectual property and operational claims are accurate, authorised and not misleading.
16. Images, floorplans, renders, video, AI imagery and virtual staging
16.1 Visual material must not mislead
The Customer must ensure that all visual material is accurate, properly authorised and not misleading.
Visual material includes photographs, floorplans, videos, virtual tours, drone footage, renders, artist impressions, CGI, AI-generated images, AI-modified images, virtually staged images, photo edits, panorama images, overlays, maps and diagrams.
16.2 Disclosure and labelling
The Customer must clearly label or disclose visual material where necessary to avoid misleading users, including where images are rendered, digitally altered, AI-generated, AI-modified, virtually staged, historic, seasonal, taken from a display suite, taken from a comparable property, or show proposed rather than existing conditions.
16.3 Concealment prohibited
The Customer must not use editing, cropping, staging, lighting, camera angles, AI tools, image enhancement, object removal, object insertion, lens effects or other techniques to conceal or minimise material defects, damage, mould, water ingress, structural issues, neighbouring structures, powerlines, roads, rail lines, flight paths, undesirable infrastructure, outlook limitations, room size limitations, safety issues or other material matters.
16.4 Floorplans
Floorplans must not materially misstate dimensions, orientation, layout, room labels, car spaces, storage, boundaries, common property, exclusive use areas, outdoor areas, inclusions or structural features.
16.5 Drone and location imagery
Drone footage, maps, boundary overlays, location pins and neighbourhood imagery must not misrepresent the property location, boundaries, proximity to amenities, views, access, easements or surrounding environment.
16.6 Rights and permissions
The Customer must have all rights, consents and permissions required for visual material, including photographer rights, floorplan rights, architect rights, designer rights, strata permissions, occupant permissions, drone permissions and any required releases.
16.7 Addie Property labelling
Addie Property may apply labels, tags, disclaimers, metadata, moderation notes or visual indicators to visual material where reasonably necessary to avoid misleading users or comply with law.
17. AI Features and AI-assisted Listing Content
17.1 AI Features
Addie Property may provide AI Features to assist Customers with drafting, summarisation, classification, search, tagging, recommendations, Listing descriptions, property matching, lead handling, reporting, image analysis or other functions.
17.2 Customer review required
The Customer must review AI Outputs before publishing, sending, relying on or using them in connection with a Listing, Enquiry, rental application, property decision, campaign or communication.
17.3 No invented claims
The Customer must not publish AI-generated or AI-assisted Content that invents, exaggerates or misstates property features, schools, catchments, amenities, inclusions, views, approvals, development potential, sustainability features, rental returns, yields, prices, market demand, risks, defects, availability or other material information.
17.4 No professional advice
AI Outputs are not legal, financial, tax, valuation, investment, building, pest, planning, zoning, insurance, credit, agency or compliance advice.
17.5 Restricted inputs
The Customer must not submit confidential, Personal Information, sensitive information, third-party content, vendor information, tenant information, applicant information, agency documents, contract material or regulated data into AI Features unless the Customer has authority and the relevant feature permits that use.
17.6 AI and tenant workflows
The Customer must not use AI Features to make or substantially assist in making decisions about prospective tenants, applicants, owners, buyers or users unless the Customer complies with all Privacy Laws, anti-discrimination laws, tenancy laws and required transparency obligations.
17.7 AI training restrictions
The Customer must not use Platform Content, Addie Data, AI Outputs, Listings, Enquiries, Data Products or Property Information to train, fine-tune, ground, benchmark, test, validate or improve any AI or machine-learning model without Addie Property's written permission.
18. Addie Property moderation, removal and quality controls
18.1 Review and moderation
Addie Property may review, moderate, reject, edit, crop, resize, reformat, classify, rank, label, suppress, archive, remove or refuse to publish Customer Content where Addie Property reasonably considers this necessary to:
a. comply with law;
b. protect users, tenants, buyers, owners, vendors, landlords or other Customers;
c. maintain data quality;
d. avoid misleading conduct;
e. manage Platform performance;
f. protect privacy, security or Intellectual Property Rights;
g. prevent fraud, spam, scraping, manipulation or misuse;
h. enforce these Agent / Advertiser Terms or the Platform Terms; or
i. maintain Platform integrity and user experience.
18.2 No obligation to publish
Addie Property is not required to publish or continue displaying any Listing, advertisement, profile, campaign, data feed, lead product, review response or Customer Content.
18.3 Moderation does not verify
Moderation, approval, publication or non-removal of Customer Content does not mean that Addie Property has verified, endorsed or accepted responsibility for that Customer Content.
18.4 Notice
Where reasonable, lawful and practicable, Addie Property will notify the Customer of material removal, suppression or suspension of Customer Content and provide a reason or review pathway.
Addie Property may act without prior notice where necessary for urgent legal, security, privacy, consumer protection, data quality, fraud prevention or Platform integrity reasons.
18.5 Correction requests
If Addie Property requests correction, substantiation, authority evidence, licence evidence, pricing evidence, image labelling or other compliance material, the Customer must respond promptly and provide reasonable assistance.
19. Content licence and data rights
19.1 Customer ownership
The Customer retains ownership of rights it holds in Customer Content, subject to the licences and rights granted to Addie Property.
19.2 Licence to Addie Property
The Customer grants Addie Property a worldwide, royalty-free, non-exclusive, transferable and sublicensable licence to use, host, store, reproduce, copy, modify, adapt, edit, crop, resize, translate, communicate, publish, display, distribute, index, analyse, process and create derivative works from Customer Content for the purposes of:
a. operating and providing the Platform;
b. publishing, displaying and promoting Listings, profiles, agencies, agents, projects and campaigns;
c. providing search, maps, alerts, recommendations, AI Features and Enquiries;
d. syndicating or distributing Listings where permitted;
e. creating, operating and improving analytics, reports and Data Products;
f. archiving sold, leased, withdrawn, expired and historical Listings;
g. improving data quality, fraud prevention, compliance and Platform security;
h. enforcing these Agent / Advertiser Terms and the Platform Terms;
i. complying with law and regulator requests; and
j. operating, improving and promoting Addie Property's business.
19.3 Licence duration
The licence continues after deletion, delisting, withdrawal, expiry or termination to the extent Customer Content has been published, displayed, incorporated into historical property records, used in analytics or Data Products, retained for audit, compliance, security or legal purposes, or otherwise reasonably retained for legitimate business purposes.
19.4 Personal Information
The licence in this clause does not override Privacy Laws. Personal Information will be handled in accordance with the Privacy Policy, these Agent / Advertiser Terms and applicable law.
19.5 Moral rights
To the extent permitted by law, the Customer consents, and must procure any required consents from authors, creators and contributors, to Addie Property and its licensees doing acts in relation to Customer Content that are reasonably necessary for technical, editorial, presentation, publication, accessibility, security, archiving, analytics or Platform-operation purposes and that may otherwise infringe moral rights.
19.6 Customer warranties
The Customer warrants that it has all rights, permissions, licences, consents and authorities required to grant the licences in this clause.
20. Historical Listings, sold data and market analytics
20.1 Historical property records
Addie Property may retain, display, analyse, process, commercialise and use historical Listing Content and related data after a Listing is sold, leased, withdrawn, expired, replaced, delisted or removed.
20.2 Permitted uses
Historical Listing Content and data may be used for purposes including property history, market insights, comparable property information, user search, analytics, Data Products, price estimates, rent estimates, suburb trends, fraud prevention, compliance, dispute management, product improvement and AI Features.
20.3 No removal guarantee
Removal of an active Listing does not require Addie Property to delete historical Listing data, property records, market analytics, archived data, de-identified data, aggregated data, reports, audit logs, backup records or data required for legal, compliance, security or legitimate business purposes.
20.4 Accuracy updates
If the Customer becomes aware that historical Listing data it supplied is materially inaccurate, it must notify Addie Property.
Addie Property may correct, label, suppress or retain the data as reasonably appropriate.
20A. Platform improvement, AI training and derived data
20A.1 Platform improvement and AI development
Subject to Privacy Laws, the Privacy Policy, Orders and Product Terms, Addie Property may use Customer Content, Listing Content, historical Listings, Listing metadata, prompts, feedback, usage data, performance data, Addie Data and Customer interactions to operate, secure, test, monitor, evaluate, train, fine-tune, benchmark, improve and develop the Platform, AI Features, search, ranking, fraud prevention, data quality systems, analytics and Data Products.
20A.2 Personal Information and sensitive workflows
For Personal Information, Enquiry data, Tenant Application Data, non-public account data and private communications, Addie Property's default position is that it may use that information to provide, secure, support, monitor and improve the Platform, and may use aggregated or de-identified information for analytics, product development and data quality. Addie Property does not permit third-party foundation model providers to use non-public Personal Information supplied through the Platform for their independent model training unless this is disclosed in the Privacy Policy, authorised by the relevant individual, permitted by law, or governed by separate written terms.
20A.3 Derived, aggregated and de-identified data
Addie Property may create and own derived, aggregated, statistical, inferred, analytical and de-identified data from Platform activity, Customer Content, Listings, Enquiries, Data Products and user interactions, provided this is done consistently with Privacy Laws and these Agent / Advertiser Terms. The Customer does not acquire rights in Addie Data, derived data, aggregated data, de-identified data, rankings, models, features, reports or insights merely because they are derived in part from Customer Content or Customer use of the Platform.
20A.4 No claim over platform outputs
The Customer does not have exclusive rights in AI Outputs, analytics, recommendations, classifications, tags, rankings, scores, inferred attributes or insights generated by Addie Property, even where those outputs relate to or are derived from the Customer's Listings, except to the extent expressly agreed in an Order.
20A.5 Opt-outs
Any opt-out from particular analytics, AI, data product or product-improvement uses applies only if and to the extent expressly stated in the relevant Product Terms, Privacy Policy, Order or written agreement with Addie Property.
21. Enquiries, leads and communications
21.1 Lead delivery
Addie Property may provide Enquiries or leads to the Customer through email, dashboard, CRM integration, API, SMS, phone, notification, webhook or other methods.
21.2 No guarantee
Addie Property does not guarantee the number, quality, accuracy, conversion, responsiveness, genuineness or commercial value of Enquiries or leads unless an Order expressly states otherwise.
21.3 Filtering and withholding
Addie Property may review, filter, block, suppress, delay, withhold or refuse to deliver Enquiries where Addie Property reasonably considers this necessary to protect users, Advertisers, Platform integrity, privacy, security, data quality or legal compliance.
21.4 Permitted use of Enquiry data
The Customer must use Enquiry data only to respond to the relevant Enquiry, property, service or transaction unless the individual has given separate consent or another lawful basis applies.
21.5 Prohibited lead use
The Customer must not:
a. sell, rent, trade, transfer, pool or resupply Enquiry data;
b. enrich Enquiry data with third-party datasets except where lawful, disclosed and necessary for the relevant enquiry;
c. use Enquiry data for unrelated marketing without consent;
d. use Enquiry data for spam, phishing, scams, profiling, surveillance or discrimination;
e. scrape, harvest or bulk export Enquiry data except as permitted by Addie Property;
f. use Enquiry data to build a competing lead database; or
g. contact users in a misleading, abusive, excessive or unlawful way.
21.6 Response standards
The Customer should respond to genuine Enquiries promptly, professionally and accurately.
The Customer must not mislead users about property availability, price, inspection times, application status, offers, sale status, rental status, agency authority or transaction terms.
21.7 Lead disputes
If the Customer disputes a lead, it must notify Addie Property within the period specified in the Order or, if none is specified, within 14 days after receiving the lead.
Addie Property may investigate but is not required to credit or refund leads unless required by law, specified in an Order or agreed in writing.
21.8 Call recording and monitoring
If call tracking, call recording or monitored communication features are used, the Customer must comply with all consent, notification, privacy, surveillance and record-keeping laws.
21A. Tracking numbers, call routing and communication analytics
21A.1 Tracking and routing tools
Addie Property may provide or use tracking phone numbers, call routing, email routing, SMS routing, click tracking, campaign tags, CRM integrations, call analytics, message analytics and other communication measurement tools for Listings, campaigns, Enquiries and Advertiser Products.
21A.2 Ownership and control of tracking numbers
Unless an Order states otherwise, tracking numbers, routing addresses, campaign tags, tracking links and similar identifiers supplied by Addie Property are controlled by Addie Property or its service providers. The Customer does not acquire ownership, portability or continued use rights in those identifiers after the relevant product, campaign or Order ends.
21A.3 No bypass or manipulation
The Customer must not remove, replace, bypass, manipulate or interfere with Addie Property tracking numbers, tracking links, routing tools, call analytics, lead attribution or campaign measurement without Addie Property's written permission.
21A.4 Call recording and monitoring
If call recording, call monitoring or communication recording features are used, each party must comply with applicable privacy, surveillance, telecommunications, call recording and consent laws. Addie Property may require notices, prompts, scripts, settings or consent workflows to support compliance.
21A.5 Metrics are indicative
Communication analytics, call reports, attribution, lead quality indicators and campaign metrics may be delayed, filtered, deduplicated, sampled, estimated, incomplete or affected by third-party systems and user behaviour. They are provided for operational and campaign-management purposes and do not guarantee performance.
22. Privacy, tenant data and data protection
22.1 Separate privacy compliance
Each party is responsible for its own compliance with Privacy Laws.
The Customer must not assume that Addie Property's Privacy Policy satisfies the Customer's own privacy policy, collection notice, consent, disclosure, retention, access, correction, complaint or data security obligations.
22.2 Customer Personal Information
The Customer must collect, use, disclose, store, secure, retain and delete Customer Personal Information lawfully, fairly and transparently.
22.3 Notices and consents
The Customer must provide all privacy notices and obtain all consents required for its own collection, use, disclosure and handling of Personal Information through or in connection with the Platform.
22.4 Tenant Application Data minimisation
The Customer must not use the Platform to collect more Tenant Application Data than is reasonably necessary for the relevant rental, inspection, application, tenancy administration, fraud prevention, compliance, security or support purpose.
22.5 Restricted tenant data collection
Unless expressly permitted by the relevant feature and applicable law, the Customer must not require prospective tenants or occupants to provide:
a. social media account access;
b. passwords or login credentials for third-party services;
c. unnecessary identity documents;
d. excessive financial records;
e. protected attributes unrelated to tenancy assessment;
f. biometric information unless strictly necessary and lawful;
g. information about unrelated household members beyond what is reasonably necessary;
h. information for unrelated marketing, profiling or data enrichment; or
i. information that creates an unfair or excessive collection risk.
22.6 Retention and deletion
The Customer must delete or de-identify Customer Personal Information when it is no longer reasonably required for the purpose for which it was collected, subject to lawful record-keeping obligations.
22.7 Security
The Customer must take reasonable steps to protect Customer Personal Information from misuse, interference, loss, unauthorised access, modification and disclosure.
22.8 Data breach notification to Addie Property
The Customer must notify Addie Property without undue delay and, for incidents involving Addie Data, Enquiry data, Tenant Application Data received through the Platform, Platform credentials, API keys or integration credentials, in any event within 24 hours after becoming aware of an actual or suspected data breach or security incident involving:
a. Addie Data;
b. Enquiry data;
c. Tenant Application Data received through the Platform;
d. Platform credentials;
e. API keys or integration credentials; or
f. Personal Information supplied by or through Addie Property.
The Customer must provide reasonable cooperation to investigate, contain, remediate and notify affected persons or regulators where required.
22.9 No unlawful overseas transfer
The Customer must not transfer Personal Information received through the Platform overseas unless it complies with applicable Privacy Laws and has made all required disclosures, safeguards and assessments.
22.10 Automated decision-making
If the Customer uses computer programs, AI systems, screening tools, ranking tools or automated workflows to make or substantially assist in making decisions that could significantly affect individuals, the Customer must comply with all applicable transparency, privacy, discrimination, tenancy and consumer law obligations.
23. Marketing, spam, telemarketing and SMS compliance
23.1 Marketing compliance
The Customer must comply with all laws regulating marketing, electronic messages, telemarketing, SMS, MMS, email, push notifications, direct mail, social media messages, calls, automated messages and consent.
23.2 Consent
The Customer must not treat receipt of an Enquiry, inspection registration, application, saved-property action or Account interaction as consent to unrelated marketing unless the individual has given consent or another lawful basis applies.
23.3 Commercial electronic messages
Where the Customer sends commercial electronic messages, the Customer must ensure that each message:
a. is sent with consent;
b. identifies the sender;
c. includes accurate contact information;
d. includes a functional unsubscribe facility where required; and
e. honours unsubscribe requests within the required time.
23.4 SMS sender identification
If the Customer uses branded or alphanumeric SMS sender IDs in Australia, the Customer is responsible for complying with applicable sender ID registration, verification and anti-scam requirements.
23.5 Telemarketing and calls
The Customer must comply with the Do Not Call Register Act, telemarketing standards, call recording laws, caller identification requirements and any applicable industry rules.
23.6 Suppression lists
The Customer must maintain and apply suppression lists, unsubscribe lists, opt-out records and do-not-contact records as required by law.
23.7 Addie Property controls
Addie Property may restrict, suspend, monitor or disable messaging, lead, SMS, email, CRM or communication features where reasonably necessary to prevent spam, scams, privacy breaches, user harm, legal risk or Platform misuse.
24. APIs, data feeds, CRM integrations and technical access
24.1 Written authorisation required
The Customer may access APIs, data feeds, bulk upload tools, webhooks, CRM integrations, partner tools or developer features only if authorised by Addie Property under an Order or Product Terms.
24.2 Technical requirements
The Customer must comply with all documentation, authentication requirements, rate limits, data schemas, field requirements, testing requirements, certification processes, security standards, data quality rules and usage restrictions notified by Addie Property.
24.3 API keys and credentials
API keys, tokens, certificates, secrets and integration credentials are Confidential Information of Addie Property.
The Customer must keep them secure and must not share them with unauthorised persons.
24.4 Data feed quality
The Customer must ensure that data feeds are accurate, complete, current, authorised, properly formatted and free from harmful code.
The Customer must promptly correct feed errors, duplicate data, stale Listings, invalid fields, unauthorised content and data quality issues.
24.5 Throttling and suspension
Addie Property may suspend, throttle, restrict, disable or revoke API, feed or integration access where reasonably necessary to protect security, performance, privacy, data quality, legal compliance or Platform integrity.
24.6 No circumvention
The Customer must not use API, feed or integration access to circumvent these Agent / Advertiser Terms, scrape data, exceed permitted usage, bypass fees, avoid product restrictions, obtain unauthorised data or create competing products.
24.7 Integration partners
If the Customer uses a CRM provider, feed provider, agency software provider, media buyer, syndication service or other integration partner, the Customer is responsible for that partner's acts and omissions in connection with the Platform.
25. Addie Property data, Data Products and usage restrictions
25.1 Addie Data ownership
Addie Property owns Addie Data, Data Products, Platform analytics, reports, algorithms, ranking systems, AI Features, Platform-generated data and compilations, subject to any rights the Customer retains in Customer Content.
25.2 Limited licence
Subject to payment and compliance with these Agent / Advertiser Terms, Addie Property grants the Customer a limited, revocable, non-exclusive, non-transferable licence to use the Advertiser Product and any Data Product made available to the Customer for the Customer's internal business purposes only.
25.3 Usage restrictions
The Customer must not:
a. resell, sublicense, publish, distribute, export, share or commercialise Addie Data or Data Products;
b. use Addie Data or Data Products to create, train, benchmark or improve a competing product;
c. combine Addie Data with third-party datasets for unauthorised commercial use;
d. use Addie Data for unauthorised automated valuation, pricing, lead generation, ranking, AI training, model development or market intelligence products;
e. use Addie Data for unlawful discrimination, profiling or surveillance; or
f. remove proprietary notices, disclaimers or usage restrictions.
25.4 Data accuracy
Data Products may be based on third-party data, public records, user behaviour, estimates, assumptions, historical data, automated processing, sampling and AI Features.
The Customer must verify Data Products before relying on them for material decisions.
25.5 No professional advice
Data Products are general information tools only unless expressly stated otherwise. They are not valuations, financial advice, legal advice, tax advice, investment advice, credit advice, planning advice, building advice or professional advice.
25.6 Data referencing Addie Property
The Customer must not publish, disclose or use Addie Data, Data Products, Platform metrics, campaign metrics, lead volumes, rankings, benchmarking data, product performance data, comparative claims or data that references the Customer's relationship with Addie Property in external marketing, investor materials, comparative advertising, media statements, valuation material, sales pitches or third-party products without Addie Property's written permission, except to the extent required by law.
26. No scraping, data mining or competitive use
26.1 Automated access prohibited
The Customer must not use bots, crawlers, spiders, scrapers, harvesters, data-mining tools, browser extensions, automated scripts, agents, macros or other automated means to access, query, copy, monitor, index, extract, download, cache or store any part of the Platform or Content without Addie Property's written permission.
26.2 Bulk extraction prohibited
The Customer must not, without Addie Property's written permission:
a. bulk download, copy, store, export or compile Listings or Property Information;
b. create or maintain a property database using Platform data;
c. monitor Platform Content at scale;
d. systematically collect prices, addresses, property attributes, images, floorplans, agent details or lead information;
e. extract Content for market research, valuation, investment, lending, insurance, development, prospecting or competitive intelligence at scale;
f. use manual processes to replicate automated scraping or bulk extraction; or
g. encourage or assist another person to do so.
26.3 Competitive products prohibited
The Customer must not use the Platform, Addie Data, Addie Property Content, Listing Content, Property Information, Data Products or Enquiry data to create, train, test, validate, benchmark, enrich, operate or improve:
a. a competing property portal;
b. a searchable property database;
c. an automated valuation model;
d. a price-estimation product;
e. a rental-estimation product;
f. a property insights product;
g. a lead-generation database;
h. an agent-ranking or agency-ranking product;
i. a market-research product;
j. a browser extension, plug-in or overlay;
k. an AI assistant, chatbot, agent or search product;
l. a machine-learning model; or
m. any other commercial data product,
unless Addie Property has given written permission.
26.4 Anti-circumvention
The Customer must not bypass, disable or circumvent robots.txt, rate limits, authentication controls, access controls, CAPTCHA, anti-scraping controls, bot controls, geographic controls, product restrictions, payment controls or technical measures.
27. Intellectual property
27.1 Addie Property IP
Addie Property and its licensors own all rights, title and interest in the Platform, Addie Data, Addie Property Content, software, interfaces, designs, databases, compilations, algorithms, AI Features, models, prompts, workflows, ranking systems, reports, analytics, Data Products, branding and trade marks.
27.2 Customer IP
The Customer retains ownership of Customer Content to the extent the Customer owns it, subject to the licences granted to Addie Property.
27.3 Limited access licence
Subject to these Agent / Advertiser Terms and the relevant Order, Addie Property grants the Customer a limited, revocable, non-exclusive, non-transferable licence to access and use the relevant Advertiser Product during the applicable term for the Customer's lawful internal business purposes.
27.4 Restrictions
The Customer must not:
a. copy, reproduce, publish, republish, frame, mirror, adapt, modify, sell, license, distribute or commercially exploit the Platform or Addie Property Content except as expressly permitted;
b. reverse engineer, decompile, disassemble or attempt to derive source code, underlying models, algorithms, ranking systems or system architecture;
c. access the Platform to build or improve a competing product or service;
d. use Platform data for unauthorised AI, machine-learning, modelling or data products; or
e. use Addie Property trade marks without written permission.
27.5 Feedback
If the Customer provides feedback, suggestions, ideas, bug reports, feature requests or other comments about the Platform, Addie Property may use them without restriction or obligation to compensate the Customer.
27.6 IP infringement claims by third parties
The Customer must promptly notify Addie Property if it receives or becomes aware of a claim alleging that Customer Content, a Listing or the Customer's use of the Platform infringes third-party rights.
28. Confidentiality
28.1 Confidentiality obligation
Each party must keep the other party's Confidential Information confidential and use it only for the purpose of performing or receiving the relevant services.
28.2 Permitted disclosure
A party may disclose Confidential Information:
a. to employees, contractors, advisers and service providers who need to know it and are subject to confidentiality obligations;
b. to comply with law, court order, regulator request or stock exchange requirement;
c. with the other party's consent; or
d. to enforce rights under these Agent / Advertiser Terms.
28.3 Exclusions
Confidential Information does not include information that is public other than through breach, independently developed, lawfully received from a third party without confidentiality restrictions, or already known without confidentiality obligations.
28.4 Data and product information
Pricing, discounts, product roadmaps, beta features, API documentation, security information, technical specifications, data specifications and non-public Platform metrics are Addie Property Confidential Information.
29. Reviews, ratings, testimonials and reputation features
29.1 Genuine reviews
If Addie Property allows reviews, ratings, testimonials, comments, endorsements or reputation features, the Customer must ensure that any review-related activity is genuine, independent, not misleading and compliant with law.
29.2 Prohibited conduct
The Customer must not:
a. submit fake reviews;
b. procure reviews from employees, contractors, family, friends, related parties or connected persons without clear disclosure;
c. pay for reviews without clear disclosure and lawful incentive terms;
d. offer incentives only for positive reviews;
e. review-gate by encouraging only positive reviewers to post;
f. submit competitor attack reviews;
g. manipulate ratings, rankings or sentiment;
h. suppress genuine negative reviews;
i. threaten users over genuine reviews; or
j. use reviews in a misleading way.
29.3 Right of reply
Addie Property may allow reviewed parties to respond to reviews, subject to moderation and compliance with these Agent / Advertiser Terms.
29.4 Moderation
Addie Property may remove, reject, label, restrict or investigate reviews that appear fake, misleading, abusive, defamatory, discriminatory, conflicted, incentivised without disclosure, irrelevant, unlawful or contrary to Platform policy.
30. Third-party services, referrals and syndication
30.1 Third-party services
The Platform may include third-party services, links, maps, payment processors, data providers, CRM integrations, syndication partners, analytics providers, AI providers, communication providers, identity verification providers, tenancy database providers, inspection tools or referral partners.
30.2 Third-party terms
The Customer's use of third-party services may be subject to separate terms, privacy policies, fees and conditions imposed by the relevant third party.
30.3 Referrals and commissions
Addie Property may receive fees, commissions, referral payments, advertising revenue or other benefits from third parties, including agents, mortgage brokers, lenders, insurers, conveyancers, removalists, utilities providers, inspection providers, developers, advertisers and other partners.
Where required by law or Platform policy, Addie Property will disclose sponsored, promoted, paid or referral-based relationships.
30.4 Syndication
If the Customer requests or permits syndication, Addie Property may distribute Listing Content to third-party sites, channels, partners or services.
Addie Property is not responsible for third-party processing, display, delay, removal, ranking or reuse of syndicated content after it is supplied to a third party, except to the extent required by law or expressly agreed in writing.
30.5 Third-party data and restrictions
The Customer must comply with all third-party data provider restrictions notified by Addie Property, including restrictions relating to maps, schools, planning, zoning, demographics, imagery, public records, sales data, rental data, valuation data and other licensed datasets.
31. Security, credentials and incident response
31.1 Customer security measures
The Customer must maintain reasonable security measures to protect Advertiser Accounts, credentials, API keys, Customer Data, Enquiry data, Tenant Application Data, Customer systems and integrations.
31.2 Security incidents
The Customer must notify Addie Property promptly if it becomes aware of any actual or suspected:
a. unauthorised access to the Platform;
b. compromise of Account credentials;
c. compromise of API keys or integration tokens;
d. data breach involving Addie Data, Enquiry data or Tenant Application Data;
e. malware, phishing, scam or fraudulent activity involving the Platform; or
f. misuse of the Platform by an Authorised User or third party.
31.3 Cooperation
The Customer must provide reasonable cooperation to investigate, contain, mitigate, remediate and notify affected parties or regulators in connection with a security incident involving the Platform, Addie Data or Personal Information received through the Platform.
31.4 Vulnerability testing
The Customer must not conduct vulnerability testing, penetration testing, load testing, security scanning or similar testing of the Platform without Addie Property's written permission.
32. Platform availability, maintenance and beta features
32.1 Availability
Addie Property aims to make the Platform available, but does not guarantee uninterrupted, continuous, secure or error-free access unless an Order expressly includes a service level commitment.
32.2 Maintenance
Addie Property may perform scheduled or emergency maintenance, updates, migrations, security patches, data quality work, product changes and infrastructure changes.
32.3 Outages and third-party failures
The Platform may be affected by outages, maintenance, technical issues, cyber incidents, third-party failures, network issues, data provider issues, legal requirements or events outside Addie Property's reasonable control.
32.4 Beta features
Beta, pilot, preview, experimental or early-access features may be less reliable, less accurate, changed without notice, discontinued, limited to selected users or subject to additional terms.
32.5 Service levels
Any service levels, credits or remedies for downtime apply only if expressly stated in an Order or Product Terms.
33. Compliance monitoring, records and audit support
33.1 Records
The Customer must maintain records reasonably necessary to substantiate its compliance with these Agent / Advertiser Terms, including records relating to authority, licences, Agency Agreements, pricing, estimated selling prices, price guide changes, comparable sales, vendor instructions, rental advertising, Enquiry consent, marketing consent, Personal Information handling, image rights, copyright, approvals and data feed sources.
33.2 Requests for information
Addie Property may request records, documents or information where reasonably necessary to investigate or manage suspected non-compliance, consumer complaints, regulator enquiries, rights holder claims, data quality issues, misleading conduct risks, underquoting risks, rental advertising risks, privacy issues, security issues or Platform integrity concerns.
33.3 Customer cooperation
The Customer must provide reasonable cooperation, information and assistance in response to such requests.
33.4 Regulatory requests
If Addie Property receives a regulator, court, law enforcement, tribunal, consumer protection, privacy, tenancy or rights holder request relating to the Customer or its Listings, Addie Property may disclose information where legally required or reasonably necessary to respond, protect rights, protect users, comply with law or manage risk.
33.5 Compliance tools
Addie Property may implement product controls, mandatory fields, warnings, logs, evidence requirements, labels, review queues, automated checks, AI moderation, image labels, price history, data quality filters and other compliance tools.
The Customer must not bypass those tools.
34. Suspension and restrictions
34.1 Suspension rights
Addie Property may suspend, restrict, throttle, disable, remove, withhold or limit the Customer's access, Listings, campaigns, Enquiries, data feeds, APIs, integrations or Advertiser Products if Addie Property reasonably considers that:
a. the Customer has breached these Agent / Advertiser Terms, the Platform Terms or an Order;
b. the Customer has failed to pay undisputed overdue Charges;
c. the Customer has provided false, misleading or incomplete information;
d. the Customer has failed verification;
e. the Customer's Listing Content is inaccurate, stale, misleading, unlawful, unauthorised or infringing;
f. the Customer's conduct may breach law;
g. the Customer's conduct creates privacy, security, legal, reputational, operational, technical or data quality risk;
h. the Customer's activity involves scraping, automated access, fake Enquiries, fake reviews, spam, fraud, rent bidding, underquoting risk, scam risk or misuse;
i. the Customer's Account is compromised;
j. a regulator, court, law enforcement body, rights holder or affected person requests action; or
k. continued access may harm Addie Property, users, consumers, property owners, tenants, other Customers, third parties or the Platform.
34.2 Notice
Where reasonable, lawful and practicable, Addie Property will provide notice of material suspension or restriction and an opportunity to respond.
Addie Property may act without prior notice where necessary for security, fraud prevention, legal compliance, user protection, evidence preservation, urgent operational integrity or prevention of harm.
34.3 Effect of suspension
Suspension does not relieve the Customer of payment obligations for Charges incurred before suspension or for a committed term, except to the extent required by law or caused by Addie Property's breach.
34.4 Reinstatement
Addie Property may require the Customer to remedy the issue, pay overdue amounts, provide evidence, complete verification, update Listings, improve security, change processes or accept additional controls before reinstatement.
35. Termination
35.1 Termination for convenience by Customer
The Customer may terminate a month-to-month subscription by giving notice through the process specified by Addie Property, effective at the end of the current billing period unless the Order states otherwise.
For fixed-term Orders, the Customer may terminate at the end of the term by giving notice in accordance with the Order.
35.2 Termination for convenience by Addie Property
Addie Property may terminate a month-to-month subscription by giving at least 30 days' notice.
Addie Property may terminate a fixed-term Order for convenience only if the Order permits it or if Addie Property provides a reasonable pro-rata refund, credit or substitute product for prepaid undelivered services, except where termination is caused by the Customer's breach.
35.3 Termination for breach
Either party may terminate an Order or these Agent / Advertiser Terms if the other party materially breaches and fails to remedy the breach within 14 days after receiving notice requiring it to do so.
35.4 Immediate termination
Addie Property may terminate immediately, in whole or in part, if:
a. the Customer commits a serious breach that cannot reasonably be remedied;
b. the Customer engages in fraud, scams, unlawful conduct, serious misleading conduct, serious privacy breach, serious security breach, scraping, unauthorised data use or repeated non-compliance;
c. the Customer loses required licence, authority or eligibility;
d. the Customer becomes insolvent or ceases to trade;
e. the Customer's conduct creates serious risk to users, consumers, tenants, property owners, Addie Property or the Platform; or
f. Addie Property is required to do so by law, regulator, court or law enforcement body.
35.5 Termination by Customer for material disadvantage
If Addie Property makes a change to these Agent / Advertiser Terms, Product Terms or an Advertiser Product that materially disadvantages the Customer during a fixed paid term, the Customer may terminate the affected product before the change takes effect unless the change is required by law, required for security, required to prevent fraud or misuse, or otherwise permitted by the relevant Order.
35.6 Accrued rights
Termination does not affect accrued rights, payment obligations, licences, confidentiality obligations, indemnities, liability limitations or provisions intended to survive termination.
36. Consequences of expiry or termination
36.1 Access ends
On expiry or termination, the Customer's right to access and use the affected Advertiser Product ends.
36.2 Deactivation
Addie Property may deactivate Advertiser Accounts, remove active Listings, stop campaigns, stop lead delivery, disable data feeds, revoke API access and cease providing the affected products.
36.3 Payment
The Customer must pay all Charges incurred up to termination and any committed Charges payable under the relevant Order, subject to any lawful refund, credit or adjustment rights.
36.4 Data retention
Addie Property may retain, de-identify, delete, archive, analyse or continue using Customer Content, Addie Data, historical Listings and records in accordance with these Agent / Advertiser Terms, the Platform Terms, Privacy Policy, legal obligations and legitimate business purposes.
36.5 Transition assistance
Any transition, export, data migration or offboarding assistance is provided only if agreed in writing and may be subject to Charges.
36.6 No deletion of public historical data
Termination does not require Addie Property to delete historical property records, sold or leased Listing data, archived campaign data, analytics, Data Products, audit logs, de-identified data, aggregated data or data retained for legal, compliance, security or legitimate business purposes.
37. Warranties
37.1 Customer warranties
The Customer represents and warrants that:
a. it has authority to enter into and perform these Agent / Advertiser Terms;
b. it holds all required licences, registrations, approvals and authorisations;
c. it has authority to advertise each Listing;
d. Customer Content is accurate, current, lawful, not misleading and not infringing;
e. it has obtained all required consents, permissions and licences for Customer Content;
f. it will comply with all applicable laws;
g. it will not misuse Enquiry data, Customer Personal Information, Addie Data or the Platform;
h. it will maintain appropriate security and privacy controls;
i. it will not use the Platform for scraping, spam, scams, rent bidding solicitation, underquoting, misleading conduct or unlawful discrimination; and
j. it will comply with these Agent / Advertiser Terms, the Platform Terms, Orders and Product Terms.
37.2 Continuing warranties
The warranties in clause 37.1 are repeated each time the Customer submits, approves, updates or republishes Customer Content and each time the Customer uses an Advertiser Product.
37.3 Addie Property warranties
Addie Property warrants that it has authority to enter into these Agent / Advertiser Terms and will provide Advertiser Products with reasonable care and skill, subject to these Agent / Advertiser Terms and any applicable Order.
38. Consumer law and non-excludable obligations
38.1 Non-excludable rights preserved
Nothing in these Agent / Advertiser Terms excludes, restricts or modifies any consumer guarantee, statutory guarantee, warranty, right, remedy, liability or protection under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
38.2 Limitation where permitted
Where liability for breach of a non-excludable guarantee can lawfully be limited, Addie Property's liability is limited, at Addie Property's option, to:
a. resupplying the relevant services; or
b. paying the cost of resupplying the relevant services.
39. Disclaimers
Subject to clause 38 and to the maximum extent permitted by law:
a. the Platform and Advertiser Products are provided on an "as is" and "as available" basis;
b. Addie Property does not warrant that the Platform or Advertiser Products will be uninterrupted, error-free, secure or free from harmful code;
c. Addie Property does not verify all Customer Content, Listing Content, Property Information, Advertisers, users, Enquiries, data sources or third-party services;
d. Addie Property does not warrant that any Listing, campaign, profile, paid placement, Enquiry, lead, AI Output, estimate, insight, ranking or recommendation will meet the Customer's requirements;
e. Addie Property does not warrant that any property transaction, Enquiry, inspection, application, offer, lease, sale, conversion or campaign result will proceed or complete;
f. Data Products, analytics, metrics, rankings and reports may be delayed, sampled, estimated, inferred, filtered, deduplicated, incomplete or affected by third-party data and technical systems; and
g. the Customer uses the Platform and Advertiser Products at its own risk.
Nothing in this clause limits Addie Property's liability for Addie Property's own false, misleading or deceptive conduct, fraud, wilful misconduct or any liability that cannot lawfully be limited.
40. Liability
40.1 Excluded losses
Subject to clause 38 and to the maximum extent permitted by law, neither party is liable for:
a. indirect, consequential, special, exemplary or punitive loss;
b. loss of profit, revenue, income, business, opportunity, goodwill, reputation, anticipated savings or data;
c. loss arising from property decisions, market movements, failed transactions, finance issues, valuation changes, rental outcomes or investment performance;
d. loss arising from inaccurate, incomplete, outdated or misleading Content supplied by third parties;
e. loss arising from third-party conduct, communications, services, links or content;
f. loss arising from AI Outputs or automated recommendations, except to the extent the relevant party is responsible under applicable law; or
g. loss arising from outages, interruptions, errors, viruses, cyber incidents or data provider failures, except to the extent caused by the relevant party's breach, negligence or misconduct.
40.2 Addie Property liability cap
Subject to clauses 38 and 40.4 and to the maximum extent permitted by law, Addie Property's total liability to the Customer arising out of or in connection with these Agent / Advertiser Terms, an Order or an Advertiser Product is limited to the greater of:
a. AUD $5,000; and
b. the Charges paid by the Customer to Addie Property for the affected Advertiser Product in the 12 months before the event giving rise to liability.
40.3 Customer liability cap
Subject to clauses 40.4 and 41, and to the maximum extent permitted by law, the Customer's total liability to Addie Property arising out of or in connection with these Agent / Advertiser Terms is limited to the greater of:
a. AUD $5,000; and
b. the Charges payable by the Customer to Addie Property under the relevant Order in the 12 months before the event giving rise to liability.
40.4 Cap exclusions
The liability caps do not apply to liability arising from:
a. Charges payable by the Customer;
b. fraud or wilful misconduct;
c. death or personal injury caused by negligence, where applicable;
d. unlawful scraping, data extraction or unauthorised data use;
e. misuse of Personal Information, Enquiry data or Tenant Application Data;
f. breach of confidentiality;
g. infringement of Intellectual Property Rights;
h. Customer Content, Listing Content or property advertising supplied by the Customer;
i. indemnities in clause 41;
j. Addie Property's own misleading or deceptive conduct to the extent it cannot be limited;
k. breach of non-excludable consumer guarantees to the extent it cannot be limited; or
l. any other liability that cannot lawfully be excluded, restricted or capped.
40.5 Liability reduction
A party's liability is reduced to the extent the loss was caused or contributed to by:
a. the other party's acts or omissions;
b. breach of these Agent / Advertiser Terms by the other party;
c. third-party conduct;
d. inaccurate or incomplete information supplied by the other party or a third party;
e. failure to verify information or obtain appropriate advice; or
f. events outside the liable party's reasonable control.
41. Indemnities
41.1 Customer indemnity
The Customer indemnifies Addie Property against losses, liabilities, damages, costs and expenses reasonably incurred by Addie Property arising from or in connection with:
a. Customer Content or Listing Content;
b. the Customer's breach of these Agent / Advertiser Terms, the Platform Terms, an Order or Product Terms;
c. the Customer's unlawful, fraudulent, negligent, reckless or wilful conduct;
d. the Customer's misleading or deceptive conduct;
e. underquoting, misleading price advertising, rent bidding, rental advertising breaches or other property advertising breaches by the Customer;
f. the Customer's infringement of third-party rights;
g. the Customer's misuse of Enquiry data, Customer Personal Information, Tenant Application Data or Addie Data;
h. the Customer's scraping, automated access, data extraction or unauthorised data use;
i. the Customer's breach of privacy, spam, telemarketing, consumer, tenancy, property, advertising, intellectual property or professional conduct laws;
j. any claim by an owner, vendor, landlord, tenant, applicant, buyer, developer, agent, agency, rights holder, regulator or third party arising from the Customer's conduct; or
k. any act or omission of an Authorised User or integration partner.
This indemnity is reduced to the extent the relevant loss is caused or contributed to by Addie Property's breach of these Agent / Advertiser Terms, negligence, fraud, wilful misconduct or unlawful conduct.
41.2 Addie Property IP indemnity
Addie Property indemnifies the Customer against losses finally awarded by a court or agreed in settlement with Addie Property's approval arising from a third-party claim that the Platform, when used by the Customer in accordance with these Agent / Advertiser Terms, infringes that third party's Intellectual Property Rights.
41.3 Exclusions from Addie Property IP indemnity
Addie Property's indemnity in clause 41.2 does not apply to claims arising from:
a. Customer Content;
b. third-party services, third-party data or third-party integrations;
c. modifications not made by Addie Property;
d. use of the Platform contrary to these Agent / Advertiser Terms;
e. combination with systems, data or materials not supplied by Addie Property;
f. beta, trial or free products; or
g. continued use after Addie Property provides a non-infringing alternative or instructs the Customer to stop use.
41.4 Indemnity process
A party seeking indemnity must promptly notify the indemnifying party, provide reasonable assistance, and not settle the claim without the indemnifying party's consent, unless failure to settle would materially prejudice the indemnified party.
42. Disputes
42.1 Contact first
A party with a dispute must first notify the other party and provide reasonable details of the dispute.
The parties must attempt to resolve the dispute in good faith.
42.2 Escalation
If the dispute is not resolved within 14 days, either party may require escalation to senior representatives of each party.
42.3 Urgent relief
Nothing in this clause prevents either party from seeking urgent injunctive, equitable or protective relief, including for confidentiality, Intellectual Property Rights, data misuse, scraping, security incidents or non-payment.
42.4 Consumer rights unaffected
Nothing in this clause limits rights that cannot lawfully be excluded, restricted or modified.
43. Notices
43.1 Notices by Addie Property
Addie Property may give notices by email, Account notification, dashboard notification, Platform notification, publication on the Platform, invoice message, or other contact details provided by the Customer.
43.2 Notices by Customer
The Customer may contact Addie Property at:
Addie Property
Proprietas Labs Pty Ltd ACN 697 946 562 ABN 14697946562
Email: hello@addie.house
43.3 Deemed receipt
A notice sent by email is taken to be received when sent unless the sender receives an automated delivery failure notice.
A notice published through an Account, dashboard or Platform notification is taken to be received when made available to the Customer.
43.4 Contact details
The Customer must keep contact details current. Addie Property is not responsible for missed notices caused by inaccurate or outdated Customer contact details.
44. Assignment, subcontracting and related bodies corporate
44.1 Assignment by Customer
The Customer must not assign, transfer or novate its rights or obligations under these Agent / Advertiser Terms or an Order without Addie Property's written consent.
44.2 Assignment by Addie Property
Addie Property may assign, transfer, novate or subcontract its rights and obligations under these Agent / Advertiser Terms as part of a merger, acquisition, restructure, sale of business, sale of assets, financing arrangement, transfer to a related body corporate, or operational change, provided this does not materially reduce the Customer's rights under a current paid Order.
44.3 Subcontractors
Addie Property may use subcontractors, service providers, cloud providers, payment processors, communications providers, data providers, AI providers, analytics providers, support providers and professional advisers to provide the Platform and Advertiser Products.
Addie Property remains responsible for performance of its obligations under these Agent / Advertiser Terms, subject to the limitations and exclusions in these Agent / Advertiser Terms.
45. Force majeure
Addie Property is not liable for delay or failure to perform obligations caused by events outside its reasonable control, including natural disasters, fire, flood, storm, war, terrorism, civil unrest, labour disputes, pandemics, government action, law changes, utility failures, telecommunications failures, cloud provider failures, cyberattacks, data provider failures, payment processor failures, third-party platform failures or other events beyond reasonable control.
46. General provisions
46.1 Severability
If any provision of these Agent / Advertiser Terms is invalid, unlawful or unenforceable, that provision is severed or read down to the minimum extent necessary, and the remaining provisions continue in force.
46.2 Waiver
A failure or delay by a party to exercise a right does not waive that right.
A waiver is effective only if in writing and only for the specific instance for which it is given.
46.3 Entire agreement
These Agent / Advertiser Terms, together with the documents referred to in clause 3, constitute the agreement between Addie Property and the Customer regarding the relevant Advertiser Products.
They supersede prior understandings about that subject matter.
46.4 Further acts
Each party must do all things reasonably necessary to give effect to these Agent / Advertiser Terms.
46.5 Electronic signing and acceptance
Orders, Product Terms, approvals and notices may be signed, accepted and delivered electronically, including through email, digital signature, dashboard confirmation, online checkout or click-through acceptance.
47. Governing law and jurisdiction
These Agent / Advertiser Terms are governed by the laws of New South Wales, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia.
Nothing in this clause prevents Addie Property from seeking urgent injunctive, equitable or protective relief in any jurisdiction where necessary to protect its rights, users, data, systems or Platform.
48. Survival
Clauses that by their nature should survive expiry or termination continue after expiry or termination, including clauses relating to payment, intellectual property, licences, privacy, data use, anti-scraping, confidentiality, disclaimers, liability, indemnities, governing law, dispute resolution, audit rights, record retention and accrued rights.
Schedule 1 - Product and Order Rules
1. Order formation
An Order may be formed by signed order form, online checkout, dashboard acceptance, email acceptance, accepted proposal, campaign approval, insertion order, invoice arrangement or use of a paid Advertiser Product.
2. Required details
Addie Property may require details including legal entity, trading name, ABN, ACN, licence number, office address, billing contact, authorised contacts, property categories, offices, agents, data sources, Payment Method and Product selection.
3. Product-specific rules
Product Terms may apply to specific products, including Listings, promoted Listings, agency profiles, developer projects, commercial listings, lead products, reports, Data Products, APIs, integrations, rental workflows and AI tools.
4. Product eligibility
Addie Property may impose eligibility criteria, including verification, licence checks, data quality requirements, payment history, geographic coverage, property type restrictions, compliance history and technical requirements.
5. Campaign approval
Campaigns may be subject to creative approval, content review, targeting approval, inventory availability, budget approval, payment clearance and compliance checks.
6. Inventory conflicts
If campaign inventory is unavailable or affected by technical, legal, editorial, compliance or operational issues, Addie Property may provide a reasonable substitute, reschedule, credit or adjustment where appropriate.
7. No guaranteed outcomes
Unless expressly stated in an Order, Advertiser Products do not guarantee impressions, clicks, Enquiries, inspections, applications, offers, conversions, sales, leases, settlement, occupancy, ranking, revenue or return on investment.
8. Product dashboards
Dashboard metrics are indicative and may be affected by filtering, sampling, deduplication, fraud prevention, attribution methods, latency, third-party systems and technical limitations.
Schedule 2 - Listing Content Standards
1. Authority
The Customer must have authority to submit, publish, promote, syndicate and license Listing Content.
1A. Bona fide Listings and correct categorisation
A Listing must be a bona fide listing for real property, a development, a commercial or business opportunity, or another property-related category approved by Addie Property. The Customer must not use a property Listing to advertise general agency services, agent profiles, brand campaigns, non-property goods, vehicles, caravans, portable homes, unrelated businesses or other content that is not the advertised property or approved property category.
Listings must be submitted in the correct sale, rent, commercial, project, development, business or other category. The Customer must not use duplicate Listings, misleading categories, incorrect sections, multiple locations or artificial relisting to increase exposure or create misleading market signals.
2. Accuracy
Listing Content must be accurate, complete, current and not misleading.
The Customer must be able to substantiate material claims.
3. Sale price and underquoting
Sale Listings must comply with applicable underquoting, price guide, auction, comparable-sales, vendor-instruction, rejected-offer, statement-of-information and disclosure laws.
The Customer must not:
a. advertise below a reasonable estimated selling price where unlawful or misleading;
b. advertise below a rejected offer or bid where unlawful or misleading;
c. use misleading or prohibited expressions such as "offers over", "offers above", "from", "plus", "starting at" or equivalent expressions;
d. omit required price guides, Statements of Information or equivalent disclosures;
e. use stale or cherry-picked comparable sales;
f. fail to revise price information when required; or
g. create an overall misleading impression about price, demand or likely sale outcome.
4. Rental price and rent bidding
Rental Listings must comply with fixed-rent, rent-bidding and rental advertising laws.
For New South Wales residential rental Listings, the Customer must not:
a. advertise a rent range;
b. use "offers from", "by negotiation", "make an offer" or similar wording;
c. solicit or invite a rent offer above the advertised rent;
d. design the application process to encourage rent bidding; or
e. use "no pets" wording or equivalent prohibited pet-exclusion advertising.
5. Property attributes
Bedrooms, bathrooms, car spaces, land size, floor area, zoning, property type, views, renovation status, approvals, fixtures, inclusions, outgoings, strata levies and other attributes must not be overstated or misleading.
6. Visual content
Photos, videos, renders, floorplans, virtual staging and virtual tours must not materially misrepresent the property.
The Customer must clearly label or disclose, where necessary, artist impressions, renders, virtual staging, AI-generated imagery, digitally altered imagery, historic imagery, proposed finishes or inclusions, non-standard lens effects, and images that show items, views, fixtures or conditions not included or not currently present.
7. Defects and visual concealment
The Customer must not use image editing, AI, staging, camera angles, cropping, lighting, overlays or other techniques to conceal material defects, mould, water damage, structural issues, undesirable infrastructure, outlook limitations, neighbouring structures, safety issues or other material matters.
8. Availability and status
The Customer must promptly update the Listing if the property is sold, leased, withdrawn, unavailable, under offer, under application, repriced, changed in campaign method or materially changed.
9. Legal rights
The Customer must have rights to use all photographs, floorplans, videos, copy, branding, reports and other Content included in the Listing.
10. Privacy
Listing Content must not include Personal Information, images of people, tenant information, owner information, security details or private information unless the Customer has authority or consent and inclusion is lawful and appropriate.
11. Prohibited Listing Content
Listing Content must not:
a. be false, misleading or deceptive;
b. be unlawful or discriminatory;
c. infringe third-party rights;
d. include malware, tracking pixels or unauthorised data collection tools;
e. promote illegal conduct;
f. contain offensive, abusive or defamatory material;
g. misrepresent agency authority;
h. misrepresent price, availability, condition or suitability;
i. mislead users about schools, catchments, transport, planning, hazards, risks or approvals; or
j. breach Addie Property policies.
Schedule 3 - Sale Listing and Underquoting Compliance Rules
1. Evidence-based pricing
The Customer must ensure that sale price estimates, price guides, comparable sales and price representations are evidence-based, reasonable, current and compliant with applicable law.
2. Records
The Customer must keep records of estimated selling prices, revisions, evidence, comparable sales, vendor instructions, reserve information, rejected offers, bids, campaign changes and advertising changes where required by law or reasonably necessary to substantiate compliance.
3. Updates
The Customer must promptly revise Listings and related advertising when price information changes or becomes misleading.
4. Staff and representative conduct
The Customer must ensure that agents, assistant agents, employees, contractors, auctioneers, call centre staff, virtual assistants and AI-assisted communications do not make prohibited or misleading price statements.
5. Auction conduct
The Customer must comply with auction laws, dummy bidding prohibitions, bidder registration requirements, vendor bid rules and required auction disclosures.
6. Addie Property warnings
Addie Property may issue warnings, require evidence, enforce fields, lock fields, apply labels or remove Listings to manage underquoting and price advertising risk.
7. Future reforms
If laws change to require additional price guides, statements of information, rejected-offer rules, independent verification, public disclosure, higher penalties, levies, CPD obligations or other requirements, the Customer must comply from the applicable commencement date.
Schedule 4 - Rental Advertising, Tenant Data and Application Rules
1. Fixed rental price
Where law requires rental property to be advertised at a fixed price, the Customer must advertise a fixed price and must not use a range, rent auction, "offers from", "by negotiation" or similar wording.
2. No rent bidding solicitation
The Customer must not solicit, invite, encourage or require tenants to offer rent above the advertised rent where prohibited by law.
3. Pet advertising
Where law restricts pet-exclusion advertising, the Customer must not use "no pets" or equivalent wording unless lawful.
4. Fee restrictions
The Customer must not require prospective tenants to pay prohibited application fees, tenant screening fees, background check fees, tenancy database charges, payment charges or other fees.
5. Data minimisation
The Customer must collect only Tenant Application Data reasonably necessary for the relevant rental process.
6. Restricted data
Unless lawful, necessary and permitted by the relevant feature, the Customer must not require social media access, passwords, unnecessary identity documents, excessive financial information, unrelated household member information, protected attributes, biometric information or unrelated marketing consents.
7. Tenant database checks
The Customer must comply with laws regulating tenancy databases, tenant screening, credit checks, background checks, disclosure, consent, correction and fees.
8. Retention
The Customer must delete or de-identify Tenant Application Data when no longer reasonably required, subject to lawful record-keeping obligations.
9. Security
The Customer must protect Tenant Application Data using reasonable technical, organisational and administrative controls.
10. AI and screening
The Customer must not use AI, scoring, ranking, filtering or automated decision tools in rental application workflows unless lawful, transparent, fair, non-discriminatory and compliant with Privacy Laws.
11. Rent payment methods and tenant charges
If the Customer uses the Platform, an integration or Platform communications to request or facilitate rent payments, bonds, holding deposits, Centrepay, electronic bank transfer, payment methods or tenant charges, the Customer must comply with all tenancy, trust money, bond lodgement, payment method, disclosure, fee and surcharge laws. Addie Property is not a trust account provider, rent collection agent or bond lodgement service unless expressly stated in Product Terms.
Schedule 5 - Lead and Enquiry Rules
1. Permitted use
The Customer may use Enquiry data only to respond to the relevant Enquiry, property, service or transaction unless separate consent or another lawful basis applies.
2. No unrelated marketing
The Customer must not treat a single property Enquiry as consent to unrelated marketing.
3. No resale
The Customer must not sell, transfer, pool, rent, trade, resupply, enrich or misuse Enquiry data.
4. Security
The Customer must keep Enquiry data secure and limit access to personnel who need it for the relevant purpose.
5. Deletion
The Customer must delete or de-identify Enquiry data when no longer reasonably required, subject to legal and legitimate business record obligations.
6. Consent records
Where the Customer relies on consent for marketing, the Customer must maintain records of that consent.
7. Complaints
The Customer must promptly notify Addie Property of complaints, regulatory enquiries or data incidents relating to Enquiries received through the Platform.
Schedule 6 - Data Feed, API and Integration Rules
1. Authorisation
The Customer must obtain written authorisation before using APIs, data feeds, bulk uploads, webhooks or integrations.
2. Technical compliance
The Customer must comply with documentation, authentication, rate limits, field requirements, data quality rules, security controls and usage restrictions.
3. Credentials
The Customer must keep credentials, API keys and tokens secure.
4. Data quality
Data supplied through feeds or integrations must be accurate, current, complete, authorised and properly formatted.
5. Security
The Customer must use reasonable security controls, including access control, least privilege, monitoring and prompt revocation of unnecessary credentials.
6. Testing
The Customer must not conduct load testing, penetration testing, security testing or abnormal traffic testing without written permission.
7. Suspension
Addie Property may suspend or throttle feed or API access where necessary to protect security, performance, data quality, privacy, legal compliance or Platform integrity.
8. No unauthorised data extraction
Feeds and APIs must not be used to scrape, extract, store or commercialise Platform data beyond the permitted use.
9. Logging and audit support
Addie Property may log API, feed and integration usage, including source IP addresses, credentials, tokens, request volumes, fields, errors, timestamps, response codes and data quality issues for security, billing, operational, compliance and audit purposes. The Customer must provide current technical contacts and source-system information for each feed or integration.
Schedule 7 - AI and Automated Content Rules
1. AI is assistive
AI Features assist with drafting, search, discovery, summarisation, comparison, ranking, recommendations, data quality and information retrieval. They do not replace Customer review.
2. Human review
The Customer must review AI Outputs before publishing or relying on them.
3. No invented features
AI-generated Listing descriptions must not invent property features, schools, amenities, approvals, inclusions, views, renovation status, development potential, sustainability features, rental returns or price expectations.
4. No professional advice
AI Outputs are not legal, financial, tax, valuation, investment, building, pest, planning, zoning, insurance, credit or real estate advice.
5. Restricted inputs
The Customer must not submit confidential, personal, sensitive, unlawful or third-party information unless it has authority and the relevant feature permits it.
6. AI image use
AI-generated or AI-modified imagery must not mislead users and must be disclosed where necessary to avoid a misleading impression.
7. Similar outputs
AI Features may generate similar or identical outputs for different users. The Customer does not obtain exclusive rights in AI Outputs.
8. Model training restrictions
The Customer must not use Addie Property data or AI Outputs to train or improve AI models without Addie Property's written permission.
Schedule 8 - Reviews, Ratings and Testimonials Rules
1. Genuine reviews
Reviews must be genuine, independent and based on the reviewer's own experience.
2. Prohibited review conduct
The Customer must not submit fake reviews, procure undisclosed reviews, incentivise only positive reviews, review-gate, suppress genuine negative reviews, manipulate star ratings or threaten reviewers.
3. Incentives
If incentives are offered for reviews, they must apply equally to positive and negative reviews, not be conditional on sentiment and be clearly disclosed.
4. Moderation
Addie Property may moderate reviews and responses to protect users, comply with law and maintain Platform integrity.
5. Review use in advertising
The Customer must not quote, edit, crop, present or reuse reviews in a way that is misleading or removes material context.
Schedule 9 - Payment, Subscription and Cancellation Rules
1. Price disclosure
Before purchase, Addie Property will disclose the price, billing frequency, GST treatment, mandatory transaction charges, renewal terms and key cancellation terms where applicable.
2. Billing
Billing may occur upfront, monthly, annually, in arrears, per Listing, per lead, per campaign, per usage volume or as otherwise specified in an Order.
3. Automatic renewal
Automatic renewal applies only where disclosed in the Order, checkout or Product Terms.
4. Cancellation pathway
Addie Property will provide a reasonably clear cancellation pathway for subscriptions.
5. No hidden mandatory charges
Addie Property will not intentionally hide mandatory transaction-based charges until late in the purchase process.
6. Payment failure
Failed payments may result in retry attempts, suspension, removal of paid placement, withholding of products or recovery action.
7. Refunds
Refund rights are governed by applicable law, the Order and these Agent / Advertiser Terms.
Schedule 10 - National Listings and Local Law Compliance
1. Local law responsibility
The Customer must comply with the laws of each jurisdiction where a property is located, where the Customer operates, where the Customer is licensed, where the relevant consumer is located, and where the relevant conduct occurs.
2. More stringent requirement prevails
If multiple legal regimes may apply, the Customer must comply with the most stringent applicable requirement unless doing so would breach another applicable law.
3. Interstate Listings
For Listings outside New South Wales, the Customer must comply with local laws relating to licensing, advertising, underquoting, rent bidding, tenant data, agency agreements, auctions, strata, planning, building, privacy and consumer protection.
4. Addie Property controls
Addie Property may apply jurisdiction-specific fields, warnings, restrictions, workflows or compliance requirements.
Schedule 11 - Developer and Project Advertising Rules
1. Authority and approvals
The Customer must have authority to advertise the project and must not misrepresent planning approval, development approval, building approval, subdivision status, title registration or construction status.
2. Renders and display material
Renders, display images, artist impressions and AI-generated project imagery must be labelled where necessary and must not mislead.
3. Inclusions and upgrades
Inclusions, finishes, fixtures, appliances, upgrades, landscaping, views, communal facilities and amenities must be accurately described.
4. Timeframes
Expected completion, registration, settlement, release and construction timeframes must have reasonable grounds and must be updated when materially changed.
5. Pricing and incentives
Package pricing, incentives, rebates, grants, discounts and finance-related claims must be accurate, current and not misleading.
Schedule 12 - Commercial Property Advertising Rules
1. Commercial attributes
Commercial property Listings must accurately state property type, tenure, zoning, permitted use, floor area, land area, net lettable area, outgoings, car spaces, access, services, lease terms and incentives where relevant.
2. Financial information
Yield, income, turnover, cap rate, valuation, rent, outgoings, tax and return claims must be based on reasonable grounds and not misleading.
3. GST and outgoings
GST, outgoings, incentives, recoverables and other charges must be presented clearly and not misleadingly.
4. Development potential
Development potential, planning uplift, rezoning prospects, highest-and-best-use claims and feasibility claims must be substantiated and appropriately qualified.
5. Business Listings
Business Listings must accurately describe financials, lease terms, licences, permits, stock, plant, equipment, employees, franchise arrangements, intellectual property and operational matters.
Schedule 13 - Advertising Creative, Brand Safety and Sponsored Content Rules
1. Creative approval
Creative material, sponsored content, display ads, landing pages, tracking links and campaign instructions may be reviewed by Addie Property before publication. Approval or publication does not mean Addie Property has verified the material or accepted responsibility for Customer Content.
2. Specifications and deadlines
The Customer must comply with applicable specifications, format rules, dimensions, file sizes, technical requirements, submission deadlines, brand safety rules, legal requirements and product rules notified by Addie Property.
3. Advertising identification
Advertising must be clearly identifiable as advertising. Sponsored content must not be presented as independent editorial, neutral property information, Addie Property advice or unbiased search results.
4. Landing pages and destinations
Landing pages and destinations must be accurate, relevant, secure, lawful and consistent with the advertising. They must not contain malware, phishing, scams, misleading claims, unlawful tracking or unauthorised data collection.
5. Regulated advertising
The Customer must ensure that regulated or high-risk advertising has all required licences, authorisations, warnings, disclosures, substantiation and approvals before submission.
6. Third-party platform rules
Audience extension, social, search, display, programmatic or partner campaigns may be subject to third-party platform rules. The Customer is responsible for Customer Content and Customer instructions that cause third-party rejection, suspension, removal or delay.
Schedule 14 - Credit, Direct Debit and Payment Method Rules
1. Credit accounts
Credit accounts, invoice billing and delayed-payment arrangements are subject to Addie Property approval, credit checks, credit limits and payment history.
2. Payment authority
The Customer authorises Addie Property and its payment processors to charge approved Payment Methods for Charges due under the relevant Order, subject to the payment terms presented to the Customer.
3. Direct debit and card details
The Customer must keep Payment Methods current and must notify Addie Property promptly if payment details change, expire or become unauthorised.
4. Chargebacks and dishonours
The Customer must not initiate chargebacks, payment reversals or dishonours for legitimate Charges. Addie Property may recover reasonable third-party fees and collection costs caused by failed, dishonoured or reversed payments, except to the extent caused by Addie Property error.
5. Credit holds
Addie Property may place an Account, product, Order or campaign on credit hold if undisputed Charges are overdue, payment fails, credit limits are exceeded, the Customer becomes insolvent, or Addie Property reasonably identifies a material credit, fraud or non-payment risk.
Schedule 15 - Tracking Numbers and Communications Analytics Rules
1. Tracking identifiers
Addie Property may use tracking phone numbers, routing addresses, tracking links, campaign tags and similar identifiers to route communications, attribute leads, measure performance, detect fraud and improve the Platform.
2. No ownership or portability
The Customer does not own tracking identifiers supplied by Addie Property and has no right to port, retain, redirect or continue using them after the relevant campaign, Listing, product or Order ends unless agreed in writing.
3. No bypass
The Customer must not bypass, remove, replace, obscure or interfere with Addie Property tracking identifiers or measurement tools without written permission.
4. Recording and monitoring
If recording or monitoring is enabled, the Customer must comply with all applicable notice, consent, surveillance, privacy, telecommunications and record-keeping laws. Addie Property may require compliance scripts, prompts, notices or settings.
5. Indicative metrics
Call, message, lead and communication analytics are indicative and may be filtered, delayed, deduplicated, sampled, incomplete or affected by third-party providers and user behaviour.
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